Hi @Bobo89,
thanks for your message. I regret that you ordered by chance two devices.
But I will help you to return one of your devices.
Please use this link: http://g.o2.de/g7F You need to send the return document to us. You will be informed in this link about the address that you need to use in order to return your device.
Concerning your sim-card please use this document https://static2.o9.de/resource/blob/6952/45403f4792ccc680775ec61b681ce64f/agb-widerrufsbelehrung-mobilfunk-privatkunden-download-data.pdf to send a withdrawal to us.
Please note that all of this has to be done within the withdrawal-period of 14 days.
I hope I could be of help to you.
Loving greetings,
Tobias
Thank you very much for your help!
Hi @Bobo89,
I have good news for you.
We already have cancelled the sim-card with the sim-card-number ...579 at the end for you. So, you just can throw away the sim-card.
We are looking forward to receive the device within the 14 days withdrawal period.
Have a nice weekend.
Loving greetings,
Tobias
Hi @Bobo89,
I just had a look in your data.
We received already the return of your device Samsung Galaxy S10 in black. We will therefore cancel the hardware for you.
Afterwards, you only have one sim-card and one device.
I am glad that everything went fine with the cancellations.
Loving greetings,
Tobias
Hi @Bobo89,
is everything fine now for you?
If you still have any further question, just contact us here in our English community.
By the way, what about a DSL-contract at o2? Would you be interested? We also offer a combination-discount in this case. Just let me know.
Loving greetings,
Tobias
