Hello @icia ,

welcome to the o2 Community .

A router is always bound directly to the contract that you received it with. I’m sorry that you received some misleading information from the shop there, at times we had models that were sold instead of rented and just from a technical standpoint you can of course also continue to use the router, but since it is a rental unit that was part of the contract that you terminated, it should have gone back to us. You can still return your current router back to us and then you’ll be refunded the amount that you were charged on your current bill. You’d have to either get your own router or rent a new one under your current contract then though.

Best regards, Sven

Thank you for such a fast answer!

If I leave it with me then every month I need to pay the same amount? Because on the rechnung there is „one time pay” so I got confused. 
 

Of course if needed I’ll send it back but I’d be thankful if it would be possible to rewrite this router to the new contract somehow? :)

Hello @icia ,

the sum that you were billed for the router, is a one time payment and is not recurrding. Switching the router over to your new contract is not possible and while you can continue to use the current hardware, as it belongs to a contract that is no longer running, any further support like switching it out in case of a defect wouldn’t be possible.

Kind regards, Sven

Thank you so much for the information and your answers!

Have a nice day, Alice. 

Hey @icia,
thanks for your kind reply Are all your questions answered? Or can we still help you here?

Best regards,
Flo

All my questions are answered, sorry If I forgot to close the discussion or something, it’s my first time here haha. 
 

Thank you!

Hey @icia,

That's not a problem at all You are welcome to mark the answer that was the "best or correct answer" for you. 

Greetings,
Flo