Hallo @miso91 ,

welcome to the o2 Community .

I’m sure we’ll find out what’s going on with your order. Is this a completely new contract or are you switching over from a different provider and bringing the phone number along with you? If that is the case, when is the end date of your old contract?

The Bestellstatus Link can be used when you order hardware from us like a smartphone or similar, that page won’t help you with a my Home contract.

Kind regards, Sven

Hallo @o2_Sven,

thank you for your response.

Is this a completely new contract or are you switching over from a different provider 

It is completely new contract. 

The Bestellstatus Link can be used when you order hardware from us like a smartphone or similar, that page won’t help you with a my Home contract.

Ok, good to know. I got there through guide on https://www.o2online.de/service/.

I forgot to mention, that HomeSpot router should be also part of the order. I do not know if router delivery can be checked by the Bestellstatus Link, but result for my order number is always:

Hello @miso91 ,

if you want we can take a closer look at your order, for that we’ll just need some more information from you first. You’ll be receiving a private message in a bit so that we can exchange the personal information there.

Kind regards, Sven

Thank you for your time. I called yesterday to english support line and got DHL tracking number for my package. I already picked it up and set it up.

Unfortunately, I did not get any information about who and when does the delivery. Any tracking number or something. Also, in time of delivery I was at home, but DHL said I was not, and move my package to packstation, but without any notice in mail box, email or text message. Package was already waiting there for 7 days (I almost didn't make it, it stays there for 7-9 days). Also I needed to contact DHL customer service to get pickup code, becouse none was provided to me. Quite frustrating experience.

Hello @miso91 ,

it’s good to hear that you’ve gotten the package. It’s of course unfortunate that the delivery by DHL wasn’t a very smooth experience. Hopefully if you order anything in the future this won’t repeat itself.

Kind regards, Sven