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Hi team,

 

I recently moved apartments and my new place in Muelheim Cologne has extremely bad signal quality. I have two O2 contracts - one for my handy and one for homespot and internet speed on both is extremely bad here. For the homespot, I have the O2 Free Unlimited Max online (LTE/5G) contract that supposedly can go up to 300mbps. 

 

I am attaching the following screenshots from the homespot. Perhaps someone from the community support can help understand the problem. If its not possible to increase the speed then I would like to move towards cancelling my contract.

 

 

I’ve been reading on the forums for quite some time so here’s some basic information,

  1. Firmware is updated to the latest version
  2. LTE is the preferred network
  3. Router is placed right next to the window on a stool so its above ground
  4. I have tried the gigacube (from vodafone) in my house too and I easily get speeds of 100mbps+ with that

     

 

Also, sometimes ping is well above 60ms in my speedtests.

 

All these tests and data above is making me believe that there isn't much I can do to improve speeds. But i’m happy to do some tests to understand more.

 

Thanks in advance

Saad

 

Edit by o2_Katja: IMEI aus Screen entfernt

Hi @Koeln15 

Welcome to our o2 Community. Thank you for your preparatory work

I assume the Speedtest is made via the homespot connection, correct? 

Please do us a favour, and first make a speedtest via your o2 mobile phone contact in your appartmant and then a second speedtest

with your mobile infront of your house, so that we can check if there is any difference and if the speed and performance in your appartmant is so slow 

because of massive walls and other interferences, or if there is a network error in your area which we have to investigate. 

Thanks and best regards Matze 

Hi o2_Matze,

Thank you for the answer and tips in your message.

To answer your questions. 

  1. Yes, the speedtest in my previous message was done using the homespot connection.
  2. I ran the test using my mobile inside the apartment and got a download speed of 0.67mbps download, 0.22mbps upload. I’ve attached the screenshot.
  3. The same test with my mobile connection outside the apartment has 27.8mbps download and 2.83mbps upload. This is still far from the promised speed of my 5G/LTE homespot contract which promises up to 300mbps.
  4. Like I said, I tried the Vodafone Gigacube internet in my apartment too. I’m attaching a screenshot of the speed test with that here too. It was easily giving me a speed of 237mbps download and 29mbps upload.

Can you advise a solution here?

 

 

 

Speed test with Mobile O2 connection. Inside apartment.
Speed test with mobile O2 connection. outside apartment.
Vodafone Gigacube Speed test (with router - inside apartment)

 

Hello @Koeln15,

have you already had a look at our net coverage? After you enter your address wou will find the nearest mobile stations that are covering your area. Maybe moving the Homespot closer to the window or to another window may improve the network speed?

If you recieve a higher speed with anmother mobile operator it is possible that its antennas are closer to your home thus resulting in a higher speed.

Regards,

Lars

Hi o2_Lars,

Thank you for the link and clarification.

I tried quite a few different steps with aligning my homespot router to better face the antenna (moving it around the apartment, next to the window etc.) but it did not seem to help. 

In the meantime, I have canceled my homespot contract.

 

Thank you for all the help!

Saad

 

 

In the meantime, I have canceled my homespot contract.

 

Hi @Koeln15  

That makes us sad, but that is a step we can understand in your case
All the best for you. 

Best Regards Matze 

 

 

 

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