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O2 Umzug, will the original discount be kept?

  • January 2, 2023
  • 3 Antworten
  • 23 Aufrufe

Dear all and happy new year,

I recently ordered O2 Umzug to my new apartment, and to save some money, I chose to extend my old contract to another 24 Months. However, I had a 4 Euro Rabatt auf die Grundgebühr in my old contract, but I didn’t see that in the new contract that I got via email. I asked an O2 agent via live chat, but he/she reassures me that he/she can see the 4 Euro Rabatt in the new contract. I am not sure if I misunderstood the agent or not, could I ask for the help of a moderator here, to see if the Rabatt will be included in the new contract or not? If it’s not, I’d rather pay the Umzug fee… Thanks in advance.

Lösung von o2_Sven

Hello @siaga ,

I checked your contract and the 4€ discount will remain with your move. You should also in the next few days receive a letter concerning the move that includes the contract information, the discount is listed on it as well.

 

Kind regards, Sven

3 Antworten

o2_Sven
  • Moderator
  • Lösung
  • January 2, 2023

Hello @siaga ,

I checked your contract and the 4€ discount will remain with your move. You should also in the next few days receive a letter concerning the move that includes the contract information, the discount is listed on it as well.

 

Kind regards, Sven


  • Autor
  • Einsteiger:in
  • January 2, 2023

Hello @siaga ,

I checked your contract and the 4€ discount will remain with your move. You should also in the next few days receive a letter concerning the move that includes the contract information, the discount is listed on it as well.

 

Kind regards, Sven

Great, thanks a lot for such quick response!


o2_Sven
  • Moderator
  • January 2, 2023

Hello @siaga ,

you’re welcome. Should you end up with any further questions, please let us know.

 

Kind regards, Sven