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I have this router for a long time ,no problems thil 1 month ago it disconected and refuzed to reconect i also want to mention that im no longer situatet in ENINGEN , I moved to Waldtan i got a new job is this a problem the router cant reconect bechose its in a difrent area ? Also its imposible to acces the router menu.

Yes, you need to register your new address with o2 as the Homespot is tied to your registered location.


oh i see

this will be difficult, I'm not confident in my German

I do not know what to do
 

@Krissti Call the English speaking o2 hotline. -> 089787979400


Hello @Krissti ,

welcome to the o2 Community 💙.

The o2 my Home LTE contract is to be used at one location, if you have used it at different locations without registering these, then the connection will be blocked, as such please do contact the hotline so that they can process the move of your contract to the new address. Maybe you have someone that can translate for you if it comes down to that.

 

Kind regards, Sven


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