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O2 HomeSpot L Moving to new address

  • 23 November 2022
  • 1 Antwort
  • 77 Aufrufe

Hi, I moved to a new address.

I wanted to bring my connection HomeSpot L (the old one 100Mbit) to my new home. I've called 3 times, and they first told me that I couldn't get my internet plan at the new address, probably because the new home spot L is 250Mbit, so they told me I could get cable.

 

I've been told that I would get cable free of charge and my plan would be the same, I just needed to confirm the email/calls that I should've received the same day (which I did not, still not received, 3 emails/calls from the technical department mind you) and make an appointment with the technician.

 

The third time I called they also said that I could get cable, but now I connected the dots and told them that I have 100Mbit connection and not 250Mbit which they assumed I had.

So the employee after what I said confirmed it with his colleague, and then he said he could just move the address, and i just needed to confirm the email of my moving (Which I also did not receive).

I tried getting help on WhatsApp but they told me that I needed to use Live chat on the website which is unusable like app, after logging in it gets stuck in a loop of clicking login. On the app I get a 403 error everytime, tried to reinstall it but to no avail.

I'm out of things to try so I hope/beg someone to help me moving my LTE/5g connection to my new address.

Getting real desperate.

 

Sincerely,

Hu Iang Long

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Lösung von o2_Sven 29 November 2022, 09:03

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1 Antwort

Hello @Help123456712 ,

from what I can see the address for your HomeSpot contract was already moved on the 25th. Is everything now in order, or do you still need further support with this from us? Please let us know.

 

Kind regards, Sven

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