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O2 has been increasing my O2 Home tarif every month and I don't understand why

  • July 21, 2022
  • 2 Antworten
  • 22 Aufrufe
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Einsteiger:in

I have been paying 24.98 Euro for my O2 Home internet connection for more than one year. Suddenly, last April, 34.31 Euro were charged. Then 38.85, in June, and now, today, I got a 44.97 direct debit. I want to understand why it is happening and (of couse) I want to prevent it to happen again. Please don't tell me to see whatever at MeinO2 because it's not accessible, and from what I see other users complaining, that is quite common. Thanks

Lösung von o2_Andrea

Dear @davidfmendes ,

I haven't heard back from you yet, has your concern been resolved in the meantime?

Kind regards,

Andrea

    2 Antworten

    o2_Andrea
    • o2_AndreaTeam
    • Team
    • July 24, 2022

    Dear @davidfmendes ,

    welcome to our o2 community.

    In order to help you with your request, I need your your customer number and your four-digit personal customer ID/code. I'll write a private message from o2_Support to you.

    Kind regards,

    Andrea

    Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
    o2_Andrea
    • o2_AndreaTeam
    • Team
    • Lösung
    • July 27, 2022

    Dear @davidfmendes ,

    I haven't heard back from you yet, has your concern been resolved in the meantime?

    Kind regards,

    Andrea

    Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
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