O2 DSL Connection issue

I have been using o2 DSL connection for last year and this year I shifted to a new place where I activated my new connection. The connection was done on 3rd November via a technician and after 11 days that is on 14th Nov, the internet just stopped working and is no longer active.

After, connecting with the hotline, they created a ticket for me with Ticket number.
I have been told that a technician will be visiting my place, But i have no tracking details of when a technician will arrive, It is very urgent for me to get my internet connection as I am working from Home and in the absence of it, I have to travel 3 hours one way to reach office.

The O2 team has been really helpful until now, I just need some tracking status of the technician visit and would really appreciate if this done quickly..