O2 contract cancellation

Hi!

I am trying to contact someone since the support team is not answering in both private chat and old discussion. Can I please have help? I am waiting a payment from o2 (we agreed on the chat) but it never arrived. I have been told to wait 7-10 days but now is 27 days that I am waiting (issue related to June 2022) and I am not receiving any answer. Can you please help me? 

Edit by o2_Andrea: Beitrag zum vorheigen Anliegen verschoben

Hi @Bla21 

Thanks for the reminder, I replied to you via private message.

Kind regards Matze 

O2 is not fulfilling the agreement made with the moderator, after 4 months discussion.

After many months I agreed with an O2 moderator to receive a certain amount of money as credit since I canceled properly my contract (as O2 operator told me to do) since O2 was not able to install a new connection in my new house (so no service provided). I was told to wait 7-10 days in order to have the money but they did not come. I asked the moderator and he told me that the dept in charge to give me the money somehow cancel this order, without telling me anything. The operator told me to wait until Wednesday, but he never came back to me. This is all very frustrating.

Edit o2_Lars: Moved to existing thread - 11.12.2022

@Bla21 Good news. It took a little longer but everything is set up now. I just got the confirmation that the transfer has been approved.

The credit amount will be transfered to you bank account with in the next 5 business days. I am really sorry for the delay but I'm glad we were able to sort it all out.

Best Regards Matze 

Hi Matze,

very good, I will check and let you know if I will receive them. Thank you for your work!

@Bla21 Sounds good, let's do it that way. I am looking forward to your feedback.

Kind regards Matze