No internet yet

Is your contract already activated?

How can I see this? 

Is it necessary a technician or can be activated before the appointment date?

Hello!

Hes I received them! Thank you!

​@o2_Manga Hello again.

the technician came yesterday and activate the line but I still do not have Internet connection. What should I do? 

Hello ​@ZachariasP,

how are things looking in the meantime? Did the link to the setup tutorial from blablup help you?
Is your Internet working in the meantime?

Best regards
Daniela

Hello ​@o2_Daniela ​@blablup 

I made the setup configuration but still is not working. I can connect to the WiFi but there is no internet connection. There are no data transmission.

In the diagnostic test as an error says:

IPv4: not connected.

IPv6: not connected.

Moreover in the router the light of Power/DSL is stable on, which mean that there is no problem to DSL connection.

I do not have telephone device connected but I do not think that is a problem.

so, what is the problem?
 

so, what is the problem?

The messages in the event log of the Fritzbox should give you an indication of this. You can read them, but I can't. 

Login with Internet service provider failed. Then there is something like a code then test user. 
 

Do you mean this?

It sounds like you entered the wrong username. You can only use the username and password provided by o2. Please check the spelling is correct. The username has the format DSL0123456789@s93.bbi-o2.de

​@blablup 

Okay, I will check them once again.

However, in the overview page, next to the “internet” says “not connected” and it seems that I do not have internet connection by Internet provider.

Please check if something goes wrong by your side.

I will check the password and I will let you know.

Thank you.

Hello ​@blablup 

It was solved. It should be inserted the correct email and password you sent me.

thank you very much!

Best regards,

Zacharias

It should be inserted the correct email and password you sent me.

Of course it should - why didn't you do that?

Hello ​@blablup 

The reason I didn’t notice this earlier was that my personal email was already pre-filled in the email field, so I assumed it was automatically taken by the system. However, after your comment, I updated it.
 

Thank you

There is no email field in the setup of the connection, it is a user name - see also the linked tutorial. 

Hello ​@ZachariasP,

i am pleased that your issue has been resolved and that the Internet is now working.😀

@blablup thank you for your excellent support💙

If you have any further questions or need support, please get in touch again here.😊

Best regards
Daniela