no internet connection wifi

Moin Moin,

try to call

O2 Service in English 

Our English-speaking postpaid and landline support for you. We are happy to assist you.

089 66 66 30 08 1

Monday till Friday 10 am - 6 pm

You have turned off the Wi-Fi function. If you want to use Wi-Fi, you need to turn on the Wi-Fi function. The "WLAN" indicator light then lights up again. 

I’ve tried today, i’ve speaked with a woman in english until i have her my personal info, then she connect me to another women( from tehnical support i guess) who only speak german. What i need to do? I don’t speak german so i can’t explain her what is my problem. 

Hello @Evelynnnaa,

welcome to our o2 community 🙂

I have sent you a private message that you will find in your inbox.

I will check the issue as soon as possible then.

Best regards

Giulia

Hello @Evelynnnaa,

as I haven’t heard from you for a few days now, has your problem been solved in the meantime?

Please let us know if you need further assistance.

Best regards

Giulia

Hi

I also have a same problem. I have O2 - 1000MBPS plan, I spoke to the English customer care and he asked me to wait on call for a technical service person to talk and I waited but the customer support person said there is no technicalservice person available now. Though the customer service person understood my situation, he quickly activated 200GB data but I don't know when will this problem gets solved.