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No internet connection after the contract transfer

S
Rang
Benutzerebene 1

Hi, my landlord just transferred his O2 DSL contract to me and today is the activation day. The welcome letter says it would take up to a working day to setup. But I still cannot connect to to internet (5:38 pm). I have tried the service app, as well as the hotline, but no avail. Is there any suggestion what I should do now? Thanks!

3 Antworten

o2_Matze

Hi @siaga 

Welcome to our o2 Community. 

My systems tells me you are online since 7:18 pm \o/ 

Could you be so kind and tell us what you exactly did to achieve that? 

So maybe the next customer, who is checking our community after

contract transfer and is experiencing some kind of trouble, finds your answer and gets the perfect solution. 

Best Regards Matze 

https://g.o2.de/wcr
S
Rang
Benutzerebene 1

Hi @siaga 

Welcome to our o2 Community. 

My systems tells me you are online since 7:18 pm \o/ 

Could you be so kind and tell us what you exactly did to achieve that? 

So maybe the next customer, who is checking our community after

contract transfer and is experiencing some kind of trouble, finds your answer and gets the perfect solution. 

Best Regards Matze 

Hi, I just waited for a while and tried reset my o2box multiple times.

o2_Matze

@siaga 

Okay, so sometimes the simple things work best :blush:

Thank you for your feedback. 

Have nice weekend and stay safe in these hard times. 

Best Regards Matze 

https://g.o2.de/wcr

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