Hello @Moterusan ,

welcome to the o2 Community .

That you don’t have a working internet connection is most unfortunate. Is the connection via landline, coax, fiber or are you using a LTE solution from us and which router are you currently using? If you could give us more information, we might be able to help you. That aside, in case that you do need to call the technical department again, do you know someone that could maybe translate for you in that case.

Schöne Grüße, Sven