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  • January 31, 2025
  • 4 Antworten
  • 52 Aufrufe
L
Besucher:in

I signed up for cable internet with O2 about a month ago and had an installation appointment scheduled for October 24.No technician showed up on the appointed day and time and I received an email with instructions on how to connect the modem (FRITZ!Box 6660). Even though I followed the instructions I still had no connection and called customer service who opened a ticket for me. I was then given an appointment with a technician who never showed up. It has now been 3 months without internet.

 

o2_Giulia, 31.01.2025, 13:35: verschoben von English O₂ Community: Mobile zu English O₂ Community: Broadband & Landline

Lösung von o2_Gerrit

Hello ​@Ljolik125,

welcome to our o2 Community 🙂

That is unfortunate, that you have no internet since three months.

I could take a look, the ticket was closed as there was no reply from you which the colleagues asked by SMS to your contact number given. 

It is reported, that there was a major disruption and the colleagues still needed your feedback.

You can contact them via our hotline 0800/5251378 to have the disruption resolved.

Best Regards,

Gerrit

    4 Antworten

    o2_Gerrit
    • o2_GerritModerator
    • Moderator
    • Lösung
    • January 31, 2025

    Hello ​@Ljolik125,

    welcome to our o2 Community 🙂

    That is unfortunate, that you have no internet since three months.

    I could take a look, the ticket was closed as there was no reply from you which the colleagues asked by SMS to your contact number given. 

    It is reported, that there was a major disruption and the colleagues still needed your feedback.

    You can contact them via our hotline 0800/5251378 to have the disruption resolved.

    Best Regards,

    Gerrit

    L
    Besucher:in
    • Ljolik125
    • Autor
    • Besucher:in
    • January 31, 2025

    But no one asked me for anything. On the last call, the operator hung up.

    L
    Besucher:in
    • Ljolik125
    • Autor
    • Besucher:in
    • February 4, 2025

     

    ​@o2_Gerrit 

     

    No one is picking up the phone at your number.

    o2_Gerrit
    • o2_GerritModerator
    • Moderator
    • February 5, 2025

    Hello ​@Ljolik125,

    I have checked the number for our landline disruption hotline, it is the 0800 525 1378. You can also try to be forwarded when calling our general hotline 0 89 78 79 79 400.

    Also you can use our Service App download it here and forward a disruption report there.

    Best Regards,

    Gerrit

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