Hello, after handing over the contract to a new tenant, the internet is not working (it’s been 24 after confirmed contract transfer). After resetting the Infos red constantly and if I check the o2.box it shows me the following message.
What should I do to get the internet connection working?
Hi
Welcome to our o2 Community.
Do you got any update for us regarding your DSL connection?
My system tells me you are online and everything is fine, can you confirm that?
Best Regards Matze
Hi, thank you!
It was fixed on the 31st of April. :)
Hi
Thanks for your feedback.
I assume you meant March 31st, but we're still happy that your internet is working as planned 
Best regards and stay safe.
Matze
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