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Hi o2,

My o2 connection was activated on 6.10. I received the mail in the morning. However, the router I rent from o2 came in the afternoon. I pluged in everything but the internet did not work and the Power/Cable light continually flashes. I have both 2 port and 3 port sockets. I plugged cable to TV socket over an adapter on both sockets but it did not work. The 3rd port on 3 port socket seems not to be Data port because I couldn’t plug in the cable. I have tried using the o2 my service app, but nothing has fixed the issue. I don’t have a TV so I can’t test the TV port.

Hopefully I can get some assistance here?

Hello @Khoibeo3g, welcome at our community.

We can take a look at this together 😀. Your contract is activated and everything looks good in the system.

Which router did you receive and did you use the cables that came with the package?

Kind regards, Ines.

Hello @Khoibeo3g, welcome at our community.

We can take a look at this together 😀. Your contract is activated and everything looks good in the system.

Which router did you receive and did you use the cables that came with the package?

Kind regards, Ines.

The router is Fritz! Box 6660 and it is rent from o2. I use the cable came with the package. Only the adapter is bought since none came with the package.

Hello @Khoibeo3g ,

how are things looking for you and the cable connection? Did you have any contact to our technical department and has your issue with the sockets been solved and you can use your contract now?

 

Kind regards, Sven

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