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Dear o2 Team, 

 

I ordered a subscription to Home M more than two weeks ago. I have not received a sim card nor router. I also did not receive any news of shipment. My order number does not function either. I am afraid either my order got lost or delivery failed. Could you please be of assistance? I am unable to call and do not know how to contact your costumer service otherwise. Thank you. 

 

Best, 

Anna

Moved to Englisch Community / o2_Antje

 

Hello @Anna0509 ,

welcome to the o2 Community :blue_heart: .

Did you get any confirmation for the order at all? Have you tried contacting the normal customer services already in the meantime?

 

Kind regards, Sven

Hello @Anna0509 ,

has this been resolved to your satisfaction? We haven’t heard from you since your initial post. We’d be happy to hear from you.

 

Kind regards, Sven

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