Hello,
My O2 connection was recently activated and I am trying to set up my router (Homebox 6441). The problem is I can’t go further from the first menu of the Einrichtungsassistent because I’m receiving this error, “Netz wurde nicht erkannt” (see attached image). I tried to call to the support and a ticket was generated, but it has been closed without giving a solution to the problem. What should I do?
Edit by o2_Tatjana: moved thread to an other category
Did you rent the o2 Homebox 6441 from o2 with your o2 DSL contract?
Did you rent the o2 Homebox 6441 from o2 with your o2 DSL contract?
Yes, I rented it from O2.
You can try a factory reset. Remove the DSL cable and switch off the device for 2 minutes. Switch it on again and wait until it is startet up. Press the recessed reset button for about 30 seconds. Wait until the device is started up again. Attach the DSL cable and wait until the DSL LED is solid green. Try Einrichtungsassistent if it works now.
Otherwise call service.
Hi
does your DSL-connection work now again?
If you have any further questions, please feel free to contact us here in our English community.
By the way: Would you be interested to receive a mobile phone contract with o2? If you are interested in that, we are happy to give you an offer.
Loving greetings,
Tobias
Hi
does your DSL-connection work now again?
If you have any further questions, please feel free to contact us here in our English community.
By the way: Would you be interested to receive a mobile phone contract with o2? If you are interested in that, we are happy to give you an offer.
Loving greetings,
Tobias
No, it does not work yet.
Hi
Please call our technical customer support hotline 08005251378 from your place (close to the router in case you need to check the wires or to reboot the router),
our colleagues then will create a trouble ticket check your connection.
Best Matze
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