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My DSL internet is not working

P
Neuling

Hello, I have a contract with o2, since June 2024, and the internet stops working continuously, on January 29th it stopped working, a technician came on February 7th, this was 10 days without internet, and they keep charging me the normal price, today again the internet stops working..., I don't know what else I can do with these problems.
edit o2_Solveig 18.02.2025, 10:03 Uhr verschoben von DSL, Kabel.. → English Community 

Lösung von o2_Solveig

Hello ​@Panshokl ,
welcome to our o2 Community 😀
Please contact the fault hotline and report a new fault :

0800 525 1378 Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on workdays
Do you know what the problem was last time? 
Kind regards,
Solveig 

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    4 Antworten

    o2_Solveig
    • o2_SolveigModeratorin
    • Moderatorin
    • 35033 Antworten
    • Lösung
    • 18. Februar 2025

    Hello ​@Panshokl ,
    welcome to our o2 Community 😀
    Please contact the fault hotline and report a new fault :

    0800 525 1378 Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on workdays
    Do you know what the problem was last time? 
    Kind regards,
    Solveig 

    O₂ my Service - Service, wie du ihn willst-> https://hilfe.o2online.de/o2-news-3/o2-my-service-service-wie-du-ihn-willst-536715
    P
    Neuling
    • Panshokl
    • Autor
    • Neuling
    • 1 Antwort
    • 18. Februar 2025

    I have already reported the fault and they generated a ticket.

    When the technician from telekom came, he connected a device and saw that the DSL line was fine, then he restarted the modem 2 times and the internet came back, he didn't know what the problem was but the internet was working again.

    Is there a way to apply for a discount on the bill for all these days without internet?

     

    Regards

    B
    Lehrling
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    • blablupLehrling
    • Lehrling
    • 10869 Antworten
    • 19. Februar 2025

    https://www.o2online.de/service/entschaedigung/

    o2_Matze
    Joe Doe
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    o2_Matze
    • o2_MatzeModerator
    • Moderator
    • 21802 Antworten
    • 20. Februar 2025

    HI ​@Panshokl 

    I see that blablup has already described everything perfectly \o/

    You can report the fault using the online form, our colleagues in the back office will then check your request for a credit note and arrange everything else

    Kind regards.

    Matze 

    https://g.o2.de/wcr

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