Moving the my Home M (2020) LTE to a new apartment

Hello O2;

I got the service/package [my Home M (2020) LTE] since one year ago and now i rented a new apartment and i need to switch or move the service/package [my Home M (2020) LTE] to the new apartment but i need to have a DSL or Fixed Internet Line at my new place.

I have checked already with the o2 shop earlier last week but they informed me to contact the o2 support to perform this service, to move and switch the service from [my Home M (2020) LTE] to DSL.

How i can do this? i can do it only by calling the o2 Hotline? or is there any email for the support to raise this request?

Please note that i cannot speak good Deutsch yet, so i can call the o2 Hotline but they can speak with me in English?

Hope you can clarify this issue.

Best Regards.

09.11.2023 08:49 o2_Katja: verschoben aus o2 my Home