Moving fiber connection to the new address

Here is the process explained, maybe you can use a translator: https://www.o2online.de/service/internet-umzug/

You need to call for the moving service. The process takes 3-6 weeks. If you have a phone with o2 they can topup 200GB at your phone

You can prepare before you call the hotline:

• Your contract/customer number
• Your current and new address
• The exact location of your apartment (e.g. floor, left/right)
• Your desired activation date
• If possible: the name and landline number of the previous tenant (this can avoid a technician visit)
• The LWL Number

A moving fee of €49.99 may apply unless you extend your contract for another 24 months, in which case the move is free.