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Hi all,



Currently have a DSL contract in Berlin. I'm moving to Potsdam in about 3 months, and I'd like to take my DSL with me. I followed the steps on this page (https://www.o2online.de/service/erste-schritte/dsl-umzug/umzug-beauftragen/) but the link to download the form is not working.



Can someone supply me with the correct form?



I also tried initiating the process through MeinO2, but due to the current switch to VDSL, my account says that I have an "order in progress" and won't let me go any further. So, I guess filling out the form and sending it is the only thing I can do.



Big thanks,

Matthew.



Hi,



in my opinion there is no reason for download something usually you can fill online your wish to move. Have you pressd the markerd link ?







Remeber that you can only do one assignment at time, so you can either order your move or you can change to VDSL (if it possible at your present adress.



If VDSL only possible at your new adress you must move first and when the assignment is finishd at the o2 system you can change your contract to VDSL.



Greetz



Hi Jogi,



The issue is that the marked link doesn't work. Click it for yourself – what do you see? I get an error page.



Hi,



for me the link works. Wich contract do you have ? There are two different systems for customers so maybe one of them have an error.



Otherwise you can call the hotline to offer your move or maybe a o2 worker here can be helpfull.



Greetz



Hi again Jogi,



I have a 24 month DSL contract. Could you download the document and attach it here somehow? It would be very helpful. 



Thanks a lot.



Hi,



ok, what i need is the name of the contract. It is maybe diffecult - for some contracts it is impossibel to move because of a o2 system bug. 



So please write the name of your contract and wirte your landline number into the forum-profile and i will show if i can find an o2 worker who may help you oder maybe can show you some other ways.



Greetz



Hello,

 

   I have a contract of 24 months, and I moved from Papenburg to Wismar. How can I move the contract to my new address.

 

Thank you in advance.

 

 

Hi @Galosh:relaxed:

 

you just need to log in into your account and fill out the online form (moving order) - LINK

 

If you have any questions feel free to contact us here in the community.

 

Best regards,

Michi

 

 

 

Hi @Galosh:relaxed:

 

you just need to log in into your account and fill out the online form (moving order) - LINK

 

If you have any questions feel free to contact us here in the community.

 

Best regards,

Michi

 

 

 

 

Hi,

 

When I press the link it shows sime technical issues and I need to comback later. I better go to their shop, maybe they can fix it easily.

Thank you

 

 

Hello,

 

Please note that the system is not working. It seems that is not working for very long since other people have the same problem. Can you please send me a mobile number where I can call to fix this issue. If there is no chance I want to close my contract.

Thank you in advance.

Hi @Galosh, 

 

you may contact our customer service by 

089-78 79 79 400
(gemäß Tarif für Anrufe in das dt. Festnetz)I

If you are asked for your telephone number and you don’t know it please be quiet. You will get connected. English support available from Monday to Friday 11 am to 3 pm

 

Greetings

@o2_Michi @o2_Manga 

 

Hi O2 Team,

 

My DSL connection number is XXXXXXXXXX. I want to move my DSL connection from the current location to a new location.

 

May I know what information is required? Also, I am not able to access above link.

 

I am looking forward to your reply.

 

Kind Regards

Vignesh

Edit o2_Lars: Please never post any personal information in a public forum.

Hello @Vignesh1436,

if you are planning to move and take your DSL connection with you you will find all necessary information on this web page. Please make sure you are logged in with the same credentials that you are using to access your monthly bill.

Regards,

Lars

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