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Looking for DSL username and password

S
Rang

Hi There,

I didnt get post or emial from this DSL password for my transfer O2 connection. Whom should I contact for that? 

 

Edit o2_Sven 27.02.2024/14:54: Moved to own thread

13 Antworten

o2_Sven

Hello @sahulhameed ,

welcome to the o2 Community 💙.

If the connection is already up and running then you can also find the pertinent information in your mein o2 for the contract. Aside from that maybe check the spam filter of your emailaccount in case any documents from us ended up there.

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr
Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@sahulhameed Did you have an o2 mobile postpaid contract? If yes, you can found there your o2 dsl credentials. (If you choose your landline contract there)

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
S
Rang

Thank you Sven and Joe, I am able to get details from my contracts.

o2_Cora

Hello @sahulhameed, 

I see that Sven and Joe Doe have already supported you :) Great that you have now found your data 🤗 

If you have any further questions, please let us know. 

Best regards
Cora

S
Rang

Hi Team,

 

I am facing issue with below error while configure DSL router(Fritzbox 7390). 

 

 

S
Rang

Hi Team,

 

I am facing issue with below error while configure DSL router(Fritzbox 7390). Could you please help me on this.

 

 

 

o2_Giulia

Hello @sahulhameed,

this could be a DSL line problem, please see if our o2 My Service App can help you (it can be switched to English language as well).

If not, please report a problem to our English hotline on 089 66 66 30 08 1 (Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on workdays). They will eventually send a technician then if neccesary.

Please keep us updated if you were able to achieve anything and let us know if you have any questions.

Best regards

Giulia

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S
Rang

Hi @o2_Giulia - I have raise the ticket on this Monday ticket#XXXXXX. Still it is not resolved,

 

Let me know, how to expedite this request and get it resolved.

 

Thanks for your help.

 

Regards,

Sahul Hameed A

 

Edit o2_Sven 07.03.2024/12:18: Removed personal information

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@sahulhameed Please have in mind that the Fritzbox 7390 (if you really have a 7390) ist End of Life and have problems with vectoring. Specially with 100 Mbit VDSL lines. A Fritzbox 7530 or 7590 works without any problems.

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
o2_Sven

Hello @sahulhameed ,

you should have received an answer from our technical department already, which echoes what Joe Doe already posted here. The 7390 that you’ve had in use isn’t really compatible with current day vectoring connections.

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr
S
Rang

Hi @Joe Doe and @o2_Sven , Thank you for your inputs. Can you confirm me the below DSL compatiablity?

 

TP-Link Archer VR2100v AC2100 WLAN Telefonie VDSL DSL Modem Router

 

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@sahulhameed Yes. You can use the TP-Link VR2100v for o2 VDSL if it is the model for the German market.

Configuration help

 

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
o2_Sven

Hello @sahulhameed ,

should you decide to use the TP-Link router, please do tell us how things are running after you’ve installed it.

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr

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