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Issues about cancel contract

  • December 25, 2012
  • 67 Antworten
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67 Antworten

o2_Marc
  • o2_MarcTeam
  • Team
  • October 27, 2014
Hi currydigger,

 

I send you the document at your gmail e-mail address.

 

Regards.

Marc

Neues & aktuelles zu o2 und dem digitalen Leben findest du hier: https://hilfe.o2online.de/neues-und-aktuelles-zu-o2-digitalem-leben-3
nishaero
Besucher:in
  • nishaero
  • Besucher:in
  • October 29, 2014
Hi,

I'm also in the same situation, I would like to terminate my contract as soon as possible. Could you please provide me with the forms as well? And the steps involved for cancellation.

Thank you.
A
  • Anonymous
  • October 29, 2014
nishaero schrieb:

I'm also in the same situation, I would like to terminate my contract as soon as possible. Could you please provide me with the forms as well? And the steps involved for cancellation.
Hi,

 

I'm sure sooner or later a mod will appear here in order to send you the form.

 

The informations you require are well described in several posts of this thread.

 

Regards,

 

Fuchs

o2_Chantal
  • o2_ChantalTeam
  • Team
  • October 30, 2014
Hey nishaero,

 

you´ve the document at your gmail e-mail address, too.

 

Best regards,

Chantal

Heiser
Besucher:in
  • Heiser
  • Besucher:in
  • November 15, 2014
我买了02的蓝色柔性合同的SIM卡，就花了我9.9欧元/月9月14日。 我是一个学生在曼海姆大学，一些紧急情况，因为，我要回去我的国家，不要回来了今明两年，所以我想取消我的合同，我怎么能做到这一点，谢谢。

llurme
Besucher:in
  • llurme
  • Besucher:in
  • November 15, 2014
Pls write in German or Englisch. If you should have problems with these languages, pls ask somebody from your friends to help you.

 

 

Heiser
Besucher:in
  • Heiser
  • Besucher:in
  • November 15, 2014
Hello, I am the same situation with the person, can you send me an email with the form I have to fill in?

Heiser
Besucher:in
  • Heiser
  • Besucher:in
  • November 15, 2014
Hello I am a student in University of Mannheim, because of some emergency, I have to go back to my country and cancel my contract in advance, how can I do that? I noticed some others' answers that I can fill in a form and pay for 3 months' basic fees, can you email me that form? Thank you

Heiser
Besucher:in
  • Heiser
  • Besucher:in
  • November 15, 2014
Hello, I am also the same situation, can you send me the form to my email? Thank you.

Heiser
Besucher:in
  • Heiser
  • Besucher:in
  • November 15, 2014
Hello, I am the same situation with the person, can you send me an email with the form I have to fill in?

Thank you.

Heiser
Besucher:in
  • Heiser
  • Besucher:in
  • November 16, 2014
o2_Marc schrieb:
Hi currydigger,

 

I send you the document at your gmail e-mail address.

 

Regards.

Marc

Hello Marc,

 

I am a student of University of Mannheim, because of some emergency, I have to go back to my country and cancel my contract, I noticed that I can fill in a form and pay for 3 months' fee to cancel it, can you email me the form?

 

Thank you so much.

ki825
Besucher:in
  • ki825
  • Besucher:in
  • November 17, 2014
Hello O2 Customer Service Team,

 

I signed a new O2 contract together with the order of iPhone 6 in shop on 27,09,2014. Unfortunately, due the unknown reason, your company send me an email and said couldnt give me the new iPhone. So, i didnt need the mobile service anymore as I dont have the new mobile to use. I wrote an official letter and said I want to cancel my contract on 10,10,2014 which is within the 2 weeks cancellation period.

 

As I urgently need a new mobile and a new sim card, I asked my company to sign a new contract and a new mobile for me under the name of the company, and most importantly, we didnt change the service provider, we still chose O2.

 

However, I received a letter from your side last week, and said my cancellation requested has been received but the contract can only be deactivated after 2 years. What can I do to terminate the contract earlier that I signed before? I have a new sim card already and I dont need that one anymore.

 

Your prompt reply would be greatly appreciated.  Thanks.

 

Mfg,

Kiki

o2_Christian
Forum|alt.badge.img+19
Hi Heiser,

 

I also sent you the required document by e-mail.

 

Regards

Christian

 

o2_Christian
Forum|alt.badge.img+19
Hi ki825,

 

Commerciallycompletedmobile phone contractscontainnowithdrawal and return. The “o2 My Handy”contract andservice planaretwoindependentlyexistingcontracts. The termination of the mobile contract is thus unfortunately only possible at the normal end of the contract.

 

Regards

Christian

bs0
Legende
Forum|alt.badge.img+43
  • bs0Legende
  • Legende
  • November 18, 2014
ki825 schrieb:
 

I signed a new O2 contract together with the order of iPhone 6 in shop on 27,09,2014. Unfortunately, due the unknown reason, your company send me an email and said couldnt give me the new iPhone. So, i didnt need the mobile service anymore as I dont have the new mobile to use. I wrote an official letter and said I want to cancel my contract on 10,10,2014 which is within the 2 weeks cancellation period.

 

You say you signed a contract? In an o2 shop? In this case you don't have a 2 week cancellation period as this applies only to telephone and internet orders (so-called Fernabsatzverträge). This is the reason that your cancellation was refused.

 

Edit: To avoid confusion: This is what o2_Christian means when he writes "commercially completed contracts".

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
currydigger
Besucher:in
  • currydigger
  • Besucher:in
  • November 22, 2014
I want to terminate my 2-year contract on 28.11.2014, or the nearest possible date. (Marc, thank you very much for your help the other day!)

 

I've already faxed the necessary documents (cancel request form, abmeldebestätigung, rent contract in another country) to the number you gave me. The fax was sent on 14.11.2014. I'm waiting to hear back from them, and I have a few questions.

 

(1) How soon, roughly, will I hear back from O2 about this?

 

(2) When they tell me the necessary amount to pay (3 months basic fee), can I pay it at an O2 shop?

 

(3) I've already closed my German bank account. If I don't hear back from O2 before I leave Germany, which methods will be available for me to pay them? I'll be living in a country where I do have a bank account, but I'll also be traveling long-term before reaching there. If I hear back from O2 while traveling and if they ask me for a quick payment, which methods will be available? Is a credit card accepted? How about Western Union?

 

I'll appreciate your help very much. Thank you for your attention and time, in advance.

 

Best regards,

o2_Dzenet
  • o2_DzenetTeam
  • Team
  • November 23, 2014
Hi currydigger, 

please check your inbox. I replied yesterday.

 

Best, 

Dzenet

mathiasnz
Besucher:in
  • mathiasnz
  • Besucher:in
  • December 4, 2014
Hallo,

 

Can you please send me the form for the Kündigung wegen ausland.

 

Vielen Dank

 

o2_Christian
Forum|alt.badge.img+19
Hi mathiasnz,

I sent you the form to the us known e-mail address.

Regards
Christian

Borja_Mar
Besucher:in
  • Borja_Mar
  • Besucher:in
  • January 29, 2015
Hello:

 

I sent a letter two months ago telling that I would like to cancel my O2 go flatrate XL two months ago. The letter has been ignored since O2 has taken off 30 euros from my banck account  during this months.

 

Because of that, I would like to ask you if there is an special document I need to send to the company (I have read on previous post that there is a formular, so I would like to ask the moderators to send it to me) appart of the cancelation of apartment. 

 

Thank you in advance. 

 

A
  • Anonymous
  • January 29, 2015
Hi @Borja_Mar and welcome to this forum,

 

why did / do you wish to cancel your contract? Did / Will you move within Germany or abroad?

 

Regards,

 

Fuchs

Borja_Mar
Besucher:in
  • Borja_Mar
  • Besucher:in
  • January 29, 2015
The O2 Surfstick because I contracted it for the months in which I would not be able to have DSL conection at home. By the time I got it (3 months ago) I tried to cancel it by letter, but I didn't get replied. 

 

The DSL because in the dorm where I am moving there is already Wi-Fi, so i won't need it. Tomorrow I will send you one fax with  a letter in which I tell you that I want to finish both services with you, the canceletion of my old apartment and the contract with my new aparment. 

 

The case of the surfstick is specially annoying because I have already paid 2 months of something that I dont use. But I am sure that we will able to solve this situation because you have a reputation of being very professionals. 

 

Best regards. 

larks
Besucher:in
  • larks
  • Besucher:in
  • June 9, 2015
Hi Marc,

Would you possibly be able to send me the required document as well please?

Thanks,

Andrew

o2_Carina
  • o2_CarinaTeam
  • Team
  • June 11, 2015
Hi larks,

i´ve send the document to you.

Regards,

Carina

caroq
Besucher:in
  • caroq
  • Besucher:in
  • July 5, 2015
Hello! I am also moving out from Germany and need to cancel my contract as soon as possible. Could you please send me the form to fill in and the instructions to send it.

Also, I have bought a handy but since I am leaving earlier I need to pay the left amount, how is this done?

Please confirm. Thanks.

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