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Issues about cancel contract

vor 11 Jahren
25 December 2012
67 Antworten
21523 Aufrufe

IrinaChen
Neuling
3 Antworten

Edit: Beitrag verschoben und Rufnummer enfernt (andante)

I’m an exchange student study just one semester at Mannheim University. On August 23th, I bought a 02 blue flex contract sim card which would cost me 10 euro/month and I was persuaded to pay 30 euros for a valid fee which can enable me to drop out from the contract whenever I want.

Nowadays, I’m going to leave Germany in January 10th since I only exchange for one semester. I once thought what I paid for 30 euros for the flexibility means that I can cancel my contract directly at one of the shops in Mannheim. But yesterday(December 24th) when I went to the O2 shop located at P5 on the main street of Mannheim. The two female shopkeepers just told me I can’t cancel my contract directly and I must write a letter to the headquarters.

I just wonder I paid the 30 euros for what? I would not pay the extra 30 euros at the shop if I had known I can’t cancel the contract directly as the shop manager once said. I can directly buy a cheaper card which has no flexibility on O2 website!

I want to cancel my phone cardncontract before I leave Germany on Jan 10th since I have the flexibility right. My phone number is 0176XXXXXXX.

Thanks.

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Lösung von andante 25 December 2012, 14:03

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Benutzerebene 7

o2_Marc
Team
19198 Antworten
vor 9 Jahren
27 October 2014

Hi currydigger,

I send you the document at your gmail e-mail address.

Regards.

Marc

Hi,

I'm also in the same situation, I would like to terminate my contract as soon as possible. Could you please provide me with the forms as well? And the steps involved for cancellation.

Thank you.

Anonymous
0 Antworten
vor 9 Jahren
29 October 2014

nishaero schrieb:

I'm also in the same situation, I would like to terminate my contract as soon as possible. Could you please provide me with the forms as well? And the steps involved for cancellation.

Hi,

I'm sure sooner or later a mod will appear here in order to send you the form.

The informations you require are well described in several posts of this thread.

Regards,

Fuchs

Benutzerebene 6

Hey nishaero,

you´ve the document at your gmail e-mail address, too.

Best regards,

Chantal

Heiser
Neuling
6 Antworten
vor 9 Jahren
15 November 2014

我买了02的蓝色柔性合同的SIM卡，就花了我9.9欧元/月9月14日。我是一个学生在曼海姆大学，一些紧急情况，因为，我要回去我的国家，不要回来了今明两年，所以我想取消我的合同，我怎么能做到这一点，谢谢。

Benutzerebene 5

llurme
Meister/In
1375 Antworten
vor 9 Jahren
15 November 2014

Pls write in German or Englisch. If you should have problems with these languages, pls ask somebody from your friends to help you.

Heiser
Neuling
6 Antworten
vor 9 Jahren
15 November 2014

Hello, I am the same situation with the person, can you send me an email with the form I have to fill in?

Heiser
Neuling
6 Antworten
vor 9 Jahren
15 November 2014

Hello I am a student in University of Mannheim, because of some emergency, I have to go back to my country and cancel my contract in advance, how can I do that? I noticed some others' answers that I can fill in a form and pay for 3 months' basic fees, can you email me that form? Thank you

Heiser
Neuling
6 Antworten
vor 9 Jahren
15 November 2014

Hello, I am also the same situation, can you send me the form to my email? Thank you.

Heiser
Neuling
6 Antworten
vor 9 Jahren
15 November 2014

Hello, I am the same situation with the person, can you send me an email with the form I have to fill in?

Thank you.

Heiser
Neuling
6 Antworten
vor 9 Jahren
16 November 2014

o2_Marc schrieb:
Hi currydigger,

I send you the document at your gmail e-mail address.

Regards.

Marc

Hello Marc,

I am a student of University of Mannheim, because of some emergency, I have to go back to my country and cancel my contract, I noticed that I can fill in a form and pay for 3 months' fee to cancel it, can you email me the form?

Thank you so much.

Hello O2 Customer Service Team,

I signed a new O2 contract together with the order of iPhone 6 in shop on 27,09,2014. Unfortunately, due the unknown reason, your company send me an email and said couldnt give me the new iPhone. So, i didnt need the mobile service anymore as I dont have the new mobile to use. I wrote an official letter and said I want to cancel my contract on 10,10,2014 which is within the 2 weeks cancellation period.

As I urgently need a new mobile and a new sim card, I asked my company to sign a new contract and a new mobile for me under the name of the company, and most importantly, we didnt change the service provider, we still chose O2.

However, I received a letter from your side last week, and said my cancellation requested has been received but the contract can only be deactivated after 2 years. What can I do to terminate the contract earlier that I signed before? I have a new sim card already and I dont need that one anymore.

Your prompt reply would be greatly appreciated. Thanks.

Mfg,

Kiki

Benutzerebene 7

Hi Heiser,

I also sent you the required document by e-mail.

Regards

Christian

Benutzerebene 7

Hi ki825,

Commerciallycompletedmobile phone contractscontainnowithdrawal and return. The “o2 My Handy”contract andservice planaretwoindependentlyexistingcontracts. The termination of the mobile contract is thus unfortunately only possible at the normal end of the contract.

Regards

Christian

Benutzerebene 7

bs0
Profi
38842 Antworten
vor 9 Jahren
18 November 2014

ki825 schrieb:

I signed a new O2 contract together with the order of iPhone 6 in shop on 27,09,2014. Unfortunately, due the unknown reason, your company send me an email and said couldnt give me the new iPhone. So, i didnt need the mobile service anymore as I dont have the new mobile to use. I wrote an official letter and said I want to cancel my contract on 10,10,2014 which is within the 2 weeks cancellation period.

You say you signed a contract? In an o2 shop? In this case you don't have a 2 week cancellation period as this applies only to telephone and internet orders (so-called Fernabsatzverträge). This is the reason that your cancellation was refused.

Edit: To avoid confusion: This is what o2_Christian means when he writes "commercially completed contracts".

I want to terminate my 2-year contract on 28.11.2014, or the nearest possible date. (Marc, thank you very much for your help the other day!)

I've already faxed the necessary documents (cancel request form, abmeldebestätigung, rent contract in another country) to the number you gave me. The fax was sent on 14.11.2014. I'm waiting to hear back from them, and I have a few questions.

(1) How soon, roughly, will I hear back from O2 about this?

(2) When they tell me the necessary amount to pay (3 months basic fee), can I pay it at an O2 shop?

(3) I've already closed my German bank account. If I don't hear back from O2 before I leave Germany, which methods will be available for me to pay them? I'll be living in a country where I do have a bank account, but I'll also be traveling long-term before reaching there. If I hear back from O2 while traveling and if they ask me for a quick payment, which methods will be available? Is a credit card accepted? How about Western Union?

I'll appreciate your help very much. Thank you for your attention and time, in advance.

Best regards,

Benutzerebene 4

Hi currydigger,

please check your inbox. I replied yesterday.

Best,

Dzenet

Hallo,

Can you please send me the form for the Kündigung wegen ausland.

Vielen Dank

Benutzerebene 7

Hi mathiasnz,

I sent you the form to the us known e-mail address.

Regards
Christian

Hello:

I sent a letter two months ago telling that I would like to cancel my O2 go flatrate XL two months ago. The letter has been ignored since O2 has taken off 30 euros from my banck account during this months.

Because of that, I would like to ask you if there is an special document I need to send to the company (I have read on previous post that there is a formular, so I would like to ask the moderators to send it to me) appart of the cancelation of apartment.

Thank you in advance.

Anonymous
0 Antworten
vor 9 Jahren
29 January 2015

Hi @Borja_Mar and welcome to this forum,

why did / do you wish to cancel your contract? Did / Will you move within Germany or abroad?

Regards,

Fuchs

The O2 Surfstick because I contracted it for the months in which I would not be able to have DSL conection at home. By the time I got it (3 months ago) I tried to cancel it by letter, but I didn't get replied.

The DSL because in the dorm where I am moving there is already Wi-Fi, so i won't need it. Tomorrow I will send you one fax with a letter in which I tell you that I want to finish both services with you, the canceletion of my old apartment and the contract with my new aparment.

The case of the surfstick is specially annoying because I have already paid 2 months of something that I dont use. But I am sure that we will able to solve this situation because you have a reputation of being very professionals.

Best regards.

larks
Neuling
1 Antwort
vor 8 Jahren
9 June 2015

Hi Marc,

Would you possibly be able to send me the required document as well please?

Thanks,

Andrew

Benutzerebene 7

o2_Carina
Team
10793 Antworten
vor 8 Jahren
11 June 2015

Hi larks,

i´ve send the document to you.

Regards,

Carina

caroq
Neuling
4 Antworten
vor 8 Jahren
5 July 2015

Hello! I am also moving out from Germany and need to cancel my contract as soon as possible. Could you please send me the form to fill in and the instructions to send it.

Also, I have bought a handy but since I am leaving earlier I need to pay the left amount, how is this done?

Please confirm. Thanks.

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