Since this Thursday (22.7.2021) I have had no internet connection. The DSL light in my homebox 6441 keeps blinking. I did the reboots trough the app and it gave me the code 200 123 699 788 to call in hotline but since I do not speak any German I decided to write here instead for English service. Hoping to someone to get me a ticket for fixing this issue soon.
Thanks,
Viljami
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The internet just come back. Lets hope it stays.
EDIT: it dropped. and came back and dropped. Seems to hold a few minutes at a time. Definitely not fixed issue yet. Iets continue observing
Edit2: seems to be stable now, but I’ll wait couple of days before I mark this as solved just in case.
Since I can’t edit the previous message anymore, I’ll write a new one.
The issue is not solved. The internet completely disappeared again and hasn’t come back just flashing dsl light.
@viljale Make on Monday a preticket over the app and call the English hotline.
Hi @viljale ,
have you managed to get in touch with our DSL-Department ?
Thanks for the tip, @Joe Doe !
Best regards,
Kurt
Hi,
The internet came back on Monday morning so I didn’t have to call anyone. The internet has been fine since Monday so I’ll mark this as solved. If it goes down again, I’ll know where to call.
Thanks,
Viljami
Hi @viljale ,
thanks for you reply! That’s great to hear
Sorry for the outage and the folling inconveniences!
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