Hi!
I have had several calls with O2 over the last 2.5 weeks to get a resolution on the move of my Internet contract. I am unable to do so online. Here’s the response of the O2 customer representatives across the last 2.5 weeks
- Call 1 : The move is possible. We will do it for you, and now it’s done. You will see it online in 48-72h.
- Call 2 : You have not done the move. We can not see it online, we will do it again now. You will see it online in 48-72h.
- Call 3 : We still can not see it online. We will do it again and now it is done, final. You will see it soon
- Call 4 : Hmm, we can see your request online but it not possible to move. Please send your new address registration for contract cancellation
- Call 5 : Well, your move is possible. I will confirm with the technician and send you the a confirmation by e-mail.
Now, I have yet not received the confirmation. I would like to get a simple confirmation if the move is possible or not via an e-mail or letter in the next 14 days. If it is not possible, I would like to cancel my contract on 31.01.2022 immediately. I have spent several hours and I don’t think this should be that conflicting : -)
Status of the move from O2 website for last 2.5 weeks
O2 website says Internet Connection Possible on 23.11
![](https://uploads-eu-west-1.insided.com/otwo-de/attachment/10aeae9e-8fc8-455b-b873-f73260498b4e.png)
![](https://uploads-eu-west-1.insided.com/otwo-de/attachment/28cabc16-3fc7-488e-bc5b-53c5245ce24b.png)
O2 website says “Different” now
![](https://uploads-eu-west-1.insided.com/otwo-de/attachment/63b897fa-3f92-48b0-ab51-07f6941a4a82.png)
Edit: Rufnummer anonymisiert - o2_Kurt