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I want to cancel order of Internet Home DSL

  • June 10, 2025
  • 5 Antworten
  • 53 Aufrufe
M
Besucher:in

Hello,

 

I recently Booked o2 internet home on 4th june, 2025. but I want to cancel this due to too late and I ordered new one. I already talked with seller that I need on urgent besis because of studies but when I talked with O2 support they said me that your activation date is 30th june which is too late so I cancelled order via call but just now I received mail where mentioned my confirmation of order. but i don’t need it 

so please take my concern and processed to cancel my booking because I already cancelled my booking before delivery 

so please share with me further steps as well as response me as soon as possible
Edit o2_Bianca 11.06.25 08:18Uhr: Moved from DSL, Kabel & Glasfaser to English o2 Community Broadband & Landline

Lösung von bs0

You will need to speak to the shop as only they can cancel the contract, but they are under no obligation to do so. Customer services cannot process such a request.

If the shop refuses to cancel the contract then you should try to cancel the new one as otherwise you will have to pay for two contracts.

3 weeks for DSL activation is normal.

5 Antworten

B
Legende
Forum|alt.badge.img+20
  • blablupLegende
  • Legende
  • June 10, 2025

If you have ordered by telephone or online, you can withdraw from the contract within 14 days. To do so, please complete the cancellation form that you received by email and send the completed form to the email address provided on the form.

If you have concluded the contract in a local shop, there is no statutory right of revocation.

Sächsin
M
Besucher:in
  • Monika_Nandan
  • Autor
  • Besucher:in
  • June 10, 2025

yes, I booked from a shop but I already request to cancel this via customer support

schluej
Legende
  • schluej
  • June 11, 2025

​@Monika_Nandan please read about the withdrawal rules:

https://www.evz.de/en/shopping-internet/online-shopping/right-of-withdrawal.html

In your case you could only cancel the contract at the Ende of his runtime (24 months).

Live long and prosper 🖖
Sächsin
bs0
Legende
Forum|alt.badge.img+43
  • bs0Legende
  • Legende
  • Lösung
  • June 11, 2025

You will need to speak to the shop as only they can cancel the contract, but they are under no obligation to do so. Customer services cannot process such a request.

If the shop refuses to cancel the contract then you should try to cancel the new one as otherwise you will have to pay for two contracts.

3 weeks for DSL activation is normal.

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
o2_Kathi
  • o2_KathiModeratorin
  • Moderatorin
  • June 15, 2025

Hello ​@Monika_Nandan,

i would like to welcome you to our community 😊

It's sad that you want to cancel the new connection you ordered because activation is taking longer than you thought.

Were you able to go back to the store and discuss your concerns there?

Wenn dir eine Antwort weitergeholfen hat, markiere den Beitrag gerne als Lösung 🤝
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