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I made a contract for a new user online on 12.05.2021 (Home XL). I ordered the router offered for this tariff. I’ve received an SMS that a technician is coming today to establish my connection (09.06) but I still haven’t received the router. There are my name on the door and doorbell and all other deliveries work fine :) 

 

Can you please tell me when I’ll be receiving the router? 

Hi @IvanIvan 

Welcome to our o2 Community.

Is there any update from your side? 

Did you talk to our colleagues from customer service regarding the missing router? 

Best Regards Matze 

Hi Mattze, 

 

I had a couple of calls with tech support and resolved the issue. Thanks.

Deine Antwort


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