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I didn't receive the router

  • June 13, 2022
  • 3 Antworten
  • 51 Aufrufe
fk7184
Besucher:in

Hi! I ordered Cable Home XL with router 24.05.2022, but still didn’t receive the router.

Is it possible to check if there is no mistake and the router was sent? Thank you!

Best Regards

Lösung von fk7184

Hello! Thank you for a quick reply. No, the activation date is 26.06.2022. Also, I got email from O2, right after the above request, that the router will be send shortly. So, I think thank you and looking forward my package :)

Best regards

3 Antworten

o2_Sven
  • o2_SvenModerator
  • Moderator
  • June 13, 2022

Hello @fk7184 ,

welcome to the o2 Community 💙.

I’m sure we’ll be able to find out what’s going on with that router and get you online.

I assume the connection itself has been activated by now? The router is usually delivered about a week before the activation as such a FritzBox 6660 Cable was listed among the information you got in the Welcomeletter of the contract?

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr
fk7184
Besucher:in
  • fk7184
  • Autor
  • Besucher:in
  • Lösung
  • June 13, 2022

Hello! Thank you for a quick reply. No, the activation date is 26.06.2022. Also, I got email from O2, right after the above request, that the router will be send shortly. So, I think thank you and looking forward my package :)

Best regards

    o2_Sven
    • o2_SvenModerator
    • Moderator
    • June 13, 2022

    Hello @fk7184 ,

    those are some good news. Should you have any other questions concerning the contract, you know where to find us 😎.

     

    Kind regards, Sven

    Der Wochenrückblick - https://g.o2.de/wcr
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