i did not get rabatt

delete your customer number.

You should see the 2.50 discount in the customer portal under Prices & Discounts.

Hello ​@kayawish24,

thank you for your inquiry in our O2 Community.

This discount was probably a bonus for withdrawing your cancellation, if I understand correctly.

Is your question about wanting to receive the discount, or is it about wanting to cancel your contract?

Best regards

Giulia

yes i want to cancel my o2 dsl contract.the termination termin was last month.

Did you find the discount in the customer portal? You can cancel there: https://info.o2online.de/kuendigung/

Hello ​@kayawish24,

your early cancellation for 30 th of May due to a price adjustment from our side for your DSL contract, did indeed not happen. Linked to a request to have your conenction and number moved to a new provider, currently our IT is checking why the cancellation and deactivation did not happen and is trying to remedy this as soon as possible.

Best Regards,

Gerrit

I checked again, the current status is that the IT is still working on it, ​@kayawish24.

Best Regards,

Gerrit

please help with kundigung.

​@kayawish24 

The cancellation of your contract is currently still delayed by an IT problem which leads to an earlier termination of contract being rejected within our system.

This is where the colleagues from our IT are working on a correction.

Best Regards,

Gerrit

i told telekom to take all anfrage back from O2 that was making the problem.telekom also applied for my kunigung so please just accept my kunigund which i gave to O2.

​@kayawish24 

The cancellation of your contract is being worked upon, if you are still planning to bring your contract and number directly from us to your new provider Telekom.

Best Regards,

Gerrit

no ,i dont wana take my number with me i just want my kundigun immediatly from O2

​@kayawish24 Ok, if you have taken back all requests via Telekom, this will reach us from there.

From here in our o2 Community we cannot set cancellations of contracts, the colleagues from our  IT are working on a correction.

Regards,

Gerrit

ok i will be waiting thanks for help

​@kayawish24 

I see that the colleagues were successful and could move the date of cancellation as forward as possible to 29.07.2025.

Best Regards,

Gerrit