Hello @ZUCH ,

welcome to the o2 Community .

That’s of course interesting if the previous tenant used a DSL contract with us and now the address check says that nothing is possible there. What kind of building are we talking about here? Sometimes it’s just not 100% clear cut what address exactly has to be checked for the avaiability.

Kind regards, Sven

Hi Sven,

The buliding is at XXXXXX. It would be kingly appreciated you can help check this address. The previous contract is My home L Flex.

Best wishe,

Edit o2_Sven 11.08.2023/18:31: Removed personal information

DSL is possible.

Hello @ZUCH ,

please don’t post any personal information like your address here, as this is a public space and everyone world wide can technically see this information.
It does look like it shouldn’t be an issue for you to order a DSL contract at the new address. What exactly do you still need help with concerning the booking?

Schöne Grüße, Sven

Hi Sven,

I tried again, and it works as you said. I think the problem was caused by translating the web into English.

Thanks so much.

Best wishes

And one more question, as my last tenant has ready used the DSL from O2, do I still need pay the connection fee when I start a new contract?

Hello @ZUCH ,

as it is going to be a new contract with a new activation, there will be the normal connection fee for the contract.

Kind regards, Sven