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How to inform mac address?

I received an SMS asking me to inform my MAC address, but I can't access My O2 portal to inform it, can I inform it here?

edit o2_Gerrit 18.07.2024 18:53 moved to English O₂ Community: Broadband & Landline

7 Antworten

schluej
Rang

Moin,

yes wait for an O2 admin.

if you could access the „Status ihrer aktuellen Bestellung“ the click on the 1️⃣, there you could enter the CM-MAC.

 

Live long and prosper 🖖
o2_Gerrit

Hello @hfigueiredo,

great to have you back in our o2 Community 🙂

Could you access  „Status ihrer aktuellen Bestellung“ and proceed like schluej showed?

Best Regards,

Gerrit

H
Rang

Thanks, but I don't have access to that area of the portal, when I try to access it I'm redirected to the Community page.

H
Rang

@o2_Gerrit I tried accessing with this account I'm currently logged in, but I can only access the Community pages, when I try to access the other parts of the portal I'm redirected back here. I also have another account where I have my mobile contracts, but there I can only see them, not the Home contract.

H
Rang

@o2_Gerrit Also, I was checking my emails and I never received a Auftragsbestätigung. But I'm getting the message confirmations and letters, I have even received the equipment by mail. And I don't know my Auftragsnummer, I can't find it anywhere, it's not in my emails.

H
Rang

Can someone help me here? Today is the start date, and we don't have internet access. My Vodafone service already stopped and I can't use the o2 service. What info do you need to check?

o2_Gerrit

Hello @hfigueiredo,

I am sorry for our late answer, did the activation of your internet happen in the meantime?

Best Regards,

Gerrit

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