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How to inform mac address?


I received an SMS asking me to inform my MAC address, but I can't access My O2 portal to inform it, can I inform it here?

edit o2_Gerrit 18.07.2024 18:53 moved to English O₂ Community: Broadband & Landline

Lösung von schluej

Moin,

yes wait for an O2 admin.

if you could access the „Status ihrer aktuellen Bestellung“ the click on the 1️⃣, there you could enter the CM-MAC.

 

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7 Antworten

schluej
Superstar
  • 15838 Antworten
  • Lösung
  • 18. Juli 2024

Moin,

yes wait for an O2 admin.

if you could access the „Status ihrer aktuellen Bestellung“ the click on the 1️⃣, there you could enter the CM-MAC.

 


o2_Gerrit
  • Moderator
  • 6911 Antworten
  • 18. Juli 2024

Hello @hfigueiredo,

great to have you back in our o2 Community 🙂

Could you access  „Status ihrer aktuellen Bestellung“ and proceed like schluej showed?

Best Regards,

Gerrit


  • Autor
  • Neuling
  • 7 Antworten
  • 18. Juli 2024

Thanks, but I don't have access to that area of the portal, when I try to access it I'm redirected to the Community page.


  • Autor
  • Neuling
  • 7 Antworten
  • 18. Juli 2024

@o2_Gerrit I tried accessing with this account I'm currently logged in, but I can only access the Community pages, when I try to access the other parts of the portal I'm redirected back here. I also have another account where I have my mobile contracts, but there I can only see them, not the Home contract.


  • Autor
  • Neuling
  • 7 Antworten
  • 18. Juli 2024

@o2_Gerrit Also, I was checking my emails and I never received a Auftragsbestätigung. But I'm getting the message confirmations and letters, I have even received the equipment by mail. And I don't know my Auftragsnummer, I can't find it anywhere, it's not in my emails.


  • Autor
  • Neuling
  • 7 Antworten
  • 22. Juli 2024

Can someone help me here? Today is the start date, and we don't have internet access. My Vodafone service already stopped and I can't use the o2 service. What info do you need to check?


o2_Gerrit
  • Moderator
  • 6911 Antworten
  • 9. August 2024

Hello @hfigueiredo,

I am sorry for our late answer, did the activation of your internet happen in the meantime?

Best Regards,

Gerrit


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