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How to do a cancellation of my DSL contract due to moving abroad?

  • August 30, 2019
  • 2 Antworten
  • 4843 Aufrufe
How to do a cancellation of my DSL contract due to moving abroad?
o2_Manga

If you are planning to leave Germany permanently, please follow the process below.


You can submit your cancellation online using our cancellation form.

Please enter your personal data and select “außerordentliche Kündigung”. Briefly explain why you wish to cancel your contract and attach the required documents listed below.

Alternatively, you may send a written cancellation to:

Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg

There is no special form required for DSL termination. You may write the cancellation in your own words.

Required documents for processing the termination

To process your extraordinary termination, please provide the following documents:

  • A deregistration certificate (Abmeldebescheinigung) of your current residence in Germany

  • A document confirming your new residence abroad

  • If you are a member of the military: appropriate deployment or relocation orders

  • Alternatively: confirmation from your employer or landlord

  • Your approval for us to deduct one basic monthly charge in advance

If your contract has no minimum term, we will terminate it without charging the remaining monthly fees.

Confirmation

You will usually receive a confirmation within three weeks. Please also check your spam folder if the confirmation is sent by email.

Important: Router return

Your router must be returned as soon as the contract ends.
Click to generate a return label free of charge

Please keep the return receipt for at least one year in case the device does not arrive and proof is required.


Be aware of the router. It has to be returned as soon as the contract is finished. Click: here to get a return label free of charge.

Take good care of the return slip! Please keep it for at least one year to be able to present it in case the router gets lost.

Payment if your bank account is already closed

If you have already closed your bank account used for direct debit, please transfer any outstanding balance to the following account:

Telefónica Germany GmbH & Co. OHG
Reference: Your customer number
IBAN: DE16700202700005713153
BIC: HYVEDEMMXXX

If everything is settled, we wish you a safe journey and all the best for your return home 🙂

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If you have further question or any comment about this topic and process you can visit our English o2 community and write a question! 

 

 

Last update and edit: 11/2025 by o2_Manga

Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
Joe Doe

2 Antworten

M
Besucher:in

Usually you get your confirmation within three weeks notice. Please also check your spam folder if the letter is sent by email.

To which e-mail address should these be sent?
Sächsin
Legende
  • SächsinLegende
  • August 31, 2019
To the e-mail of the customer who has terminated.

"Usually you get your confirmation within three weeks notice. Please also check your spam folder if the letter is sent by email.

This comes as an answer from o2 either by letter or by mail to the customer.
Politik: ein Streit der Interessen, der sich als Wettstreit der Prinzipien ausgibt. Ambrose Bierce ------ Der Kluge lernt aus allem und von jedem, der Normale aus seinen Erfahrungen und der Dumme weiß alles besser. Sokrates --------- Nein, ich bin kein Fußabtreter!
o2_Manga
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