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Help upgrading to O2 my Home L Flex

Hi, I’m trying to upgrade my connection speed but the o2 website is a dead end and I can’t get through the support hotline

I have O 2 DSL Classic XS Flex and a Fritzbox7490, but would like to upgrade to O2 my Home L Flex

Can anyone help me get the upgrade or at least point me in the right direction?

Thanks!

Hello @LBell and welcome to our o2 Community :-)

Di you already check at our Internet Availability page if the desired speed is possible at your address?

Is the Fritzbox your own router or is a a router that you recieved from us and want to keep while upgrading your tariff? :-)

Regards,

Lars

@o2_Lars Hello, yes. The speed is available in my home address and the router was provided by O2. I’d just like to upgrade to O2 my Home L Flex

Thank you for your help!

Hi @LBell

as desired I changed the plan to o2 My Home L flex to January 6th 2020.

Please take a look at our product information sheet which can be downloaded here

Greetings

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