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Hi O2 Team,

I am writing to follow up on my internet subscription cancellation request. My subscription is for the "o2 my Home M Flex (Ohne Laufzeit)" service. I submitted the cancellation request on November 25, 2024, at 8:51:32 p.m.

I have already paid my bill for the period of November 5, 2024, to December 4, 2024, and I wish to avoid any further charges to my account. The router is currently being packed and will be sent back to you within the coming week.

My question is, why does it seem to take a couple of weeks for your team to review and confirm my service cancellation? I have already received an email confirming the receipt of my cancellation request but have not yet received any official cancellation approval from your end.

For your reference, the links used for this process are:

  • O2 Termination form:https://info.o2online.de/kuendigung/

  • Router return portal:https://router-retoure.o2online.de/start/app/returnsorder

Thank you for your attention to this matter. I look forward to your prompt response.

Best regards.

Hello ​@Crypto_Degen  nice that you have contacted us.

As a rule, you will receive a written confirmation of termination 14 days after your termination. I would like to check for you, but you are registered here with an interested party account that is not linked to your contract. We explain how to register correctly here: 

Registrierung für die o2 Community | O₂ Community  Once you have registered correctly, you can log in again here so that we can check for you😌

For further inquiries you can use the contact form again.

BR, Senay

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