If you sign a new DSL contract with o2 you will receive a so-called Welcome Letter with all impotant details of your contract. So here is a short explanation what it is all about. I used the template because everyone gets the same.
Page 1:
Good afternoon, Mr./Ms. xxx
thank you for your order. We are pleased you chose o2 DSL. Well done - because your contract contains a flatrate for calls to all German networks and fast internet speed.
Your (name of the product) will be provided at the following address:
Your connection includes the following number (s): xxx
The connection is activated on ( date) between (time neither 8 to 12 am or 12 to 4 pm)
Your presence during this time is necessary because a Deutsche Telekom technician has to do the necessary measurements to activate your connection for O2 DSL.
Please make sure that the name given in the order is identical to the name on the door / doorbell sign. Furthermore the technician needs access to the telephone socket and the telephone distribution boxes in the house.
If the technician is unable to activate the line on the agreed appointment because he doesn’t meet anyone or stands in front of closed doors, we will charge you (EUR 49.99) for the technician's costs . You can avoid this fee by preparing the appointment accordingly.
An early postponement is naturally free of charge. In this case please contact us at least 4 working days before the activation date.
Your connection is available two hours after the complete activation period. Please be prepared of missing the possibility to call or use the internet. If the installation is done you should immediately connect the router. Please make sure to insert the login data to check if everything is working properly. Gladly we assist you concerning technical questions.
Page 2:
Your login data: your personal WLAN key is on the back of your router. VoIP PIN: xxx
Connecting the router
At the day of activation you can use the router. Please keep it turned on to dial into the network automatically. The router will be shipped just in time to be delivered when the contract starts.
Maybe you already got it. The device is offered during the contract period on rent and remains property of Telefonica Germany.
Using your own router
You will find the necessary access data for setting up your telephone connection at the online customer center "Mein o2" at www.o2.de/mein-o2.
Go "Tariffs & Options" → select "Managing contract" item to get the telephony access data for your router.
Please use the following data to set up internet access:
Username:xxx
Password: xxx
Please note: the password consists of lowercase letters and numbers.
Data transfer rates
According to your o2 my Home xxx product you get up to xxxMbit/s in download and up to xx Mbit/s in
upload.
The speed of a DSL connection essentially depends on the length of the line to your appartment and therefore is not influenced by any DSL provider. You will receive
a minimum data transfer rate of xxx Mbit/s in download and xxx Mbit/s in upload
a maximum data transfer rate of xxx Mbit/s in the download and xxx Mbit/s in the upload
Usually you have a bandwidth of xxx Mbit/s for download and xxx Mbit/s for upload at your connection address
Check the data transfer rate at www.breitbandmessung.de to verify your connection. You can use a
provider-independent tool from BNetzA. Details on the technical implementation of the measurement and
the meaning of the results can be checked at www.breitbandmessung.de/fragen-und-antworten.
Before doing the test, please enter the maximum data of your contract.
Page 3
Contract details, product and price overview
Please note the attached overview. All information about your contract and O2 services can be found in the customer center
on www.o2.de/mein-o2. Join your personal account after activation and use the selfcare services like simply changing your data, ordering options or viewing your O2 invoice
Watch further steps online until your DSL connection is activated at
https://www.o2.de/service/erste-schritte/dsl-aktivierung/. You can also find your exact information about your order status there at any time
Kind regards
Page 4 and 5:
Important contract details:
Usually it is a table with the details of your contract. Let’s get started:
Your product:
Monthly charges: o2 My Home S/M/L/XL (Marketing launch October 16th 20218): xxx Contract duration: 24 month/1month automatical renewal for 12 month (24 month contracts) Cancellation period: 3 month notice before the contract ends (24 month). 30 days notice to the end of the following month (1month) The product contains a landline number and a flatrate to all German networks. Special numbers are not included. See price list for costs calling abroad. Max.speed xxx Min.speed xxx For further information check your order confirmation. Activation date: xxx
Analogue/ISDN Option: 0,00 EUR/2,99 EUR
Hardware device:
Homebox2 /Fritzbox 7490/Fritzbox7590: 2,99 EUR/4,99/5,99 EUR
Technical details as followed
One-time fees:
Shipping costs: 9,99 EUR
Activation fee hardware device: 49,99 EUR
Activation fee DSL: 69,99 EUR
Total Amount : 129,97 EUR
Discounts:
depending on the offer.
The discounts are deducted on your invoice.
All prices and discounts include the VAT of 19% If you asked for a Kombivorteil: it is checked while activating the contract. You will get a text message after the examination is done.
