DSL Welcome Letter- a short explanation

If you sign a new DSL contract with o2, you will receive a “Welcome Letter” containing all the important details of your contract. Below is a short explanation of what it includes. The structure is the same for all customers.

Page 1

Good afternoon, Mr./Ms. XXX,

Thank you for your order. We are pleased that you chose o2 DSL. A good choice — your contract includes a flatrate for calls to all German networks and high-speed internet.

Your [product name] will be provided at the following address:

Your connection includes the following number(s): XXX

Your line will be activated on (date) between (8 a.m.–12 p.m. or 12–4 p.m.).
Your presence is required because a Deutsche Telekom technician must carry out the necessary measurements to activate your o2 DSL connection.

Please ensure that the name given in the order matches the name on your door/doorbell. The technician also needs access to the telephone socket and the distribution boxes in the building.

If the technician cannot activate the line at the agreed appointment — for example, if no one is present or access is not possible — we will charge €49.99 to cover the technician’s costs. You can avoid this fee by preparing for the appointment accordingly.

Rescheduling the appointment in advance is, of course, free of charge. Please contact us at least 4 working days before the activation date.

Your connection will be available up to two hours after the full activation window. During this time, you may not be able to make calls or use the internet. After activation, please connect your router immediately and enter your login data to verify that everything is working correctly. We will be happy to assist you with any technical questions.

Page 2

Your login data:
Your personal WLAN key is printed on the back of your router.
VoIP PIN: XXX

Connecting the router

You can use the router on the day of activation. Please keep it switched on so it can automatically connect to the network. The router will be shipped in time to arrive before your contract starts.
If you have already received it, please note that the device is rented for the duration of the contract and remains the property of Telefónica Germany.

Using your own router

You will find the required access data for setting up your telephone connection in the online customer center “Mein o2” at www.o2.de/mein-o2.
Navigate to Tariffs & Options → Manage contract to access your telephony data.

Use the following information to set up your internet access:
Username: XXX
Password: XXX
(The password contains only lowercase letters and numbers.)

Data transfer rates

With your o2 My Home XXX product, you receive up to XXX Mbit/s download and XX Mbit/s upload.

The speed of a DSL connection mainly depends on the distance between your home and the nearest distribution point and is therefore not influenced by the DSL provider.

You will receive:

• a minimum data rate of XXX Mbit/s (download) and XXX Mbit/s (upload)

• a maximum data rate of XXX Mbit/s (download) and XXX Mbit/s (upload)

• a typical data rate of XXX Mbit/s (download) and XXX Mbit/s (upload) at your address

You can check your actual data rates at www.breitbandmessung.de, a provider-independent tool from the Federal Network Agency (BNetzA). More details about the test procedure can be found at www.breitbandmessung.de/fragen-und-antworten.
Before running the test, please enter the maximum data rate from your contract.

Page 3

Contract details, products, and price overview

Please refer to the attached overview. You can find all information about your contract and o2 services in the customer center at www.o2.de/mein-o2. Once your connection is active, you can manage your data, order options, or view your invoices there.

You can track further steps until your DSL connection is activated at:
https://www.o2.de/service/erste-schritte/dsl-aktivierung/
Your exact order status is always available there.

Kind regards

Pages 4 and 5

Important contract details

This section contains a table with all the details of your contract. Typical items include:

Your product

• Monthly charges: o2 My Home S/M/L/XL (Marketing launch: October 16, 2018): XXX

• Contract duration: 24 months / automatically renews for 12 months (24-month contracts)

• Cancellation period:

  • 3 months before the end of the contract (24-month contracts)

  • 30 days’ notice to the end of the following month (monthly contracts)

• Includes a landline number and flat rate to all German networks (special numbers excluded)

• For international calls, please see the price list

• Max. speed: XXX

• Min. speed: XXX

• Activation date: XXX

Analogue/ISDN Option

• €0.00 / €2.99

Hardware

•  FritzBox 7530 AX / FritzBox 7590: €4.99 / €5.99 per month

• Technical details follow

One-time fees

• Shipping: €9.99

• Hardware activation fee: €49.99

• DSL activation fee: €49.99

• Total: €109.97

Discounts

Discounts depend on the offer and are automatically deducted from your invoice.
All prices include 19% VAT.

If you applied for Kombivorteil, it will be checked during activation. You will receive a text message once the verification is complete.

edit o2_Manga: sprachlich aufbereitet und aktualisiert. Update: 12/2025

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