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DSL Upgrade

  • September 5, 2022
  • 5 Antworten
  • 43 Aufrufe
S
Einsteiger:in

Hi,

I am currently using O2 DSL Classic S Flex. I found that O2 My Home L with 24 Monat Mindestlaufzeit is of the same monthly price as the one I am using but doubled bandwidth. I wonder if I could upgrade directly to the plan? I’ve already checked that it’s available at my place and the stored email of this account is active.

Thanks!

Lösung von o2_Andrea

Dear @siaga ,

I have sent our offer to you by email.

If you want to accept the offer, you can do so directly via the link on the landing page. If you confirm it there, the order will also be executed for you. Otherwise, the order will be deleted automatically after 8 days.
In accordance with the Transparency Ordinance, I would like to refer you to our product information sheets, which you can download and view at www.o2.de/produktinformationsblatt. All product details are listed there (without discounts).

Kind regards,

Andrea

    5 Antworten

    o2_Sven
    • o2_SvenModerator
    • Moderator
    • September 5, 2022

    Hello @siaga ,

    welcome back to the o2 Community 💙.

    We’ll be happy to send you an offer concerning your DSL contract: Are there further contract options that we need to look out for like the router or entertainment package aside from just the switch to the my Home L?

     

    Kind regards, Sven

    Der Wochenrückblick - https://g.o2.de/wcr
      S
      Einsteiger:in
      • siaga
      • Autor
      • Einsteiger:in
      • September 5, 2022

      Hello @siaga ,

      welcome back to the o2 Community 💙.

      We’ll be happy to send you an offer concerning your DSL contract: Are there further contract options that we need to look out for like the router or entertainment package aside from just the switch to the my Home L?

       

      Kind regards, Sven

      Hi Sven,

      I currently have a Homebox 6641, I think that’s good enough, right? And I don’t need the entertainment package. Thanks!

      o2_Andrea
      • o2_AndreaTeam
      • Team
      • Lösung
      • September 13, 2022

      Dear @siaga ,

      I have sent our offer to you by email.

      If you want to accept the offer, you can do so directly via the link on the landing page. If you confirm it there, the order will also be executed for you. Otherwise, the order will be deleted automatically after 8 days.
      In accordance with the Transparency Ordinance, I would like to refer you to our product information sheets, which you can download and view at www.o2.de/produktinformationsblatt. All product details are listed there (without discounts).

      Kind regards,

      Andrea

      Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
      S
      Einsteiger:in
      • siaga
      • Autor
      • Einsteiger:in
      • September 13, 2022

      Dear @siaga ,

      I have sent our offer to you by email.

      If you want to accept the offer, you can do so directly via the link on the landing page. If you confirm it there, the order will also be executed for you. Otherwise, the order will be deleted automatically after 8 days.
      In accordance with the Transparency Ordinance, I would like to refer you to our product information sheets, which you can download and view at www.o2.de/produktinformationsblatt. All product details are listed there (without discounts).

      Kind regards,

      Andrea

      Hi Andrea,

       

      Thanks for sending me the offer, it looks great. Just one question, the offer now “hat keine Mindestlaufzeit”. Would it be possible to get an offer with “24 Monat Mindestlaufzeit” as advertised on the homepage that could further save some euros? 

        o2_Andrea
        • o2_AndreaTeam
        • Team
        • September 16, 2022

        Dear @siaga ,

        this display is unfortunately still a bug, the contract has a normal contract term of 24 months.

        Kind regards,

        Andrea

        Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
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