Dsl upgrade

Correction, I meant "o2 my home XL not XXL". So the 250 MBit/s DSL version (not cable).

Moin Moin,

call the hotline or wait for a O2 Mod.

Hello @wowter , 

nice to read from you. 😊

Surely we can make you an offer for the o2 my Home XL.

A few questions: 

• is your stored email adress still active? Because we will send you the offer via mail.
• Do you need a router for rent or do you have a own router?

Best regards, 

Manuela

Hi Manuela,
 

Many thanks for the reply. My email address is still the same and I have a router. Thanks for your help!

Dear @wowter ,

in order to help you with your request, I need your landline phone number or your customer number and your four-digit personal customer ID/code. I'll write a private message from o2_VVL to you.

Please get in touch with me again here in the post when you have answered the private message!

Kind regards,

Andrea

Dear @wowter ,

so far, I have not received any feedback from you on my private message, has your concern been resolved?

Kind regards,

Andrea

Dear @wowter ,

Thank you for your replies in the private message. I have now sent you our offer for the Home XL without router by email.
If you like my offer, you can accept it directly via the link on the landing page. If you do not accept it, it will be deleted after 8 days.
In accordance with the Transparency Ordinance, I hereby refer you to our product information sheets, which you can download at www.o2.de/produktinformationsblatt. All product details (without discounts) are listed there.  

Kind regards,

Andrea

Dear @wowter ,

i wanted to check if you received the email with the offer.
How did you like the offer?

Kind regards, 

Maria

Dear @wowter ,

that sounds good. 😉 Thank you for your feedback.

Kind regards,

Andrea