Hello O2 Team,

I have couple of questions or concerns, were I am looking for some help.

I am using this connection for almost 3 years now and it was under my landlord´s ownership, recently ie. from July 21st onward´s the ownership have changed to my name. Now I see the new bill, were the bill date is from 23.06.2021 - 22.07.2021 and the amount to pay is €36.32, were in it should be around €20 after discounts as per my landlord and also connection is very slow as I see that I have exceeded the data usage which again is little weird but anyways my questions are as below.

1. Why my monthly tariff, that too for O2 Home S is at €36.32 ??
2. After the Ownership was changed, was there any changes done to the tariff also ?
3. How do I change the Tariff to O2 Home M, what will change if I do that and also how long will it take to get the new tariff implemented ?

looking forward for a quick response.

Regards

Nisha 

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