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Hello o2 Community,

I’ve been using o2 my Home M (50mbit/s) internet for 2 years but my internet speed is 13mbit/s since the beginning. I thought that in my apartment there was not enough infrastructure or something like that but few days ago I checked the internet speed at my adress and I have seen that I could get 250mbit/s internet. I went to an o2 Store and the person told me that I should use o2 my Service app on my phone to determine the problem. But the app is stuck at “Connection to the router” part and I do not know what to do next. I am so tired of using this slow internet and I need a way to get a faster connection. I am looking forward to your answer. 

Hi @canavar ,

 

please try contacting us via phone:

0800-525 1378

My co-workers there are mostly only speaking german, I hope that isn’t a problem.

Direct contact via phone is recommended in most cases in order to be able to check and / or change settings or test our different things directly with the device in range.

Please let us know here, if that does not work you or if you have further questions.

Best regards,
Kurt

I could not get help by Kundenservice. I would like to get some information about Tarif Upgrade. How does it work? Does o2 sends someone to my Apartment to upgrade my Tarif or is it just an online thing? How long does it take to get my Tarif upgraded after I apply? Tomorrow I am going to upgrade my o2 50mbit to 250mbit and hope for the best and get better connection speed. I want to know, if after the Tarif upgrade I still get low connection speed, can I turn back to my 50mbit Tarif? If that will be the case I will cancel my o2 membership and get a second internet connection by other internet providers even though I have to pay to o2 at least 9 more months. Thank you for all your answers.

@canavar Can you check the possible Internet speed again for your adress and press on the i button? I am interested in the technology.

Not that the Speed will deliver over cable and not not over VDSL.

https://www.o2online.de/e-shop/internet-festnetz

And o2 must deliver minimum bandwidth (up the technology) before you can make a tariff upgrade.

Last question. Did you really need 250 / 40 Mbit or is 50 / 10 Mbit enough if o2 can deliver this?

Can you look please your VDSL Username in my o2 service center or Willkommensbrief? End the username with @s92 (ADSL Port with max 16 Mbit) or @s93 (VDSL Port max. 100 Mbit)?

the i Button: “An der geprüften Adresse sind bis zu 100 MBit/s über HomeSpot 5G, 250 MBit/s über DSL möglich.”

I would like to get 250 / 40 Mbit so yes I need higher speed. 50 / 10 Mbit won’t be enough but if 250 / 40 is not possible then I have to accept 50 / 10.

It is @s92.

 

Thank you for your answers.

 

 

Hi @canavar 

welcome to our community.  

Please send a private message to

o2_Support

Please note your customer number and your landline number so we can check the details of your DSL connection. 

Greetings

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