Hello o2 Community,
I’ve been using o2 my Home M (50mbit/s) internet for 2 years but my internet speed is 13mbit/s since the beginning. I thought that in my apartment there was not enough infrastructure or something like that but few days ago I checked the internet speed at my adress and I have seen that I could get 250mbit/s internet. I went to an o2 Store and the person told me that I should use o2 my Service app on my phone to determine the problem. But the app is stuck at “Connection to the router” part and I do not know what to do next. I am so tired of using this slow internet and I need a way to get a faster connection. I am looking forward to your answer.