Warum O2
Warenkorb
 Service
Gelöst

Dsl order status

L
Rang

Hello!

I ordered a DSL connection and received a confirmation email from o2 on December, 28th.

I confirmed my email address and the connection set up date was set to January, 16th.

Now I cannot login to the o2 site using my email address or phone number and the order status link I received in email no longer working. 

I also got a call from o2 on December 22, but since I don't speak German they told me that I would receive another call from an English speaking employee, which never happened.

I would like to check the status of my order and if it is still valid, the order number is XXXXX

 

Thank you! 

 

Edit o2_Sven 03.01.2024/13:55: Removed personal information

icon

Lösung von o2_Cora 5 January 2024, 14:51

Zur Antwort springen

5 Antworten

o2_Sven

Hallo @lemekhov ,

welcome to the o2 Community 💙.

That you can’t access mein o2 anymore at this point is normal. You get the full access only after the connection itself has been activated and a phone number is assigned to you, as the registration works with that number.
Do you still recall anything about the call that you’ve received, it’s nothing out of the ordinary that you do get a call beforehand, but that they explicitly called out that you’d receive a second one is interesting.

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr
L
Rang

Unfortunately, I could understand very little German, and the operator didn't speak English well either. When I realized that I would be called again by someone else, the conversation finished.

I tried checking my order status at an offline o2 store, but the lady in there told me they couldn't see online orders. 

o2_Sven

Hello @lemekhov ,

do you have someone that could help you with a call and translate the conversation when necessary for you? Because then you should definitely give the hotline a call and ask to be connected to the activation department.

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr
L
Rang

I might have some help with translation only next week, that's why I tried to get help here. 

The support number I should call is 089787979409, right? 

o2_Cora

Hello @lemekhov, 

the number you mentioned is the number for the order hotline. You can reach our German customer hotline at the following number: 089 78 79 79 40 0

And our English hotline at this number: 089 66 66 30 08 1

Best regards
Cora

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica