Hello i also recieved the same email to continue the process but im outside germany in the moment please send me email that i can reply so that i can send all needed information.
Thank you
Rami
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Hello
welcome to our o2 community 
I gave your question an own thread and moved it to our english section
As schluej wrote send us the information via our Kontaktformular including name and surname, adresse, landline number and the provider of your previous tenant
If you have further questions please do not hesitate to post them here
Best Regards,
Gerrit
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