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Please note that o2 DSL tariff changes cannot be ordered via the o2 online shop.

Hi @Luis Valverde, 

welcome again to our English Community. 

Thanks for your patience. 

Did you already manage to order a DSL-contract for you in the mean-time?

If you need any further support, just feel free to contact us here again. 

Thanks also for the support of @blablup. 

Loving greetings,

Tobias

Hi,

thanks for reaching out @o2_Tobias .

The information from @blablup was helful.

I have some more questions:

1. Is there a customer support number in English?
2. I need to call customer support because I got an email from O2 saying that in order to process my DSL internet connection, I need to provide the following information:-
   • Data of the previous tenant 
   • First and Last Name 
   • Provider of the previous tenant
   • Telephone number and cancellation date

But I do not have that information available, I do not know who was the previous tenant of the apartment.

What can I do about this?

Thanks in advance for your help,

Luis Valverde

Your landlord should be able to provide the information you were asked for. 

https://www.o2online.de/kontakt/

Hallo @Luis Valverde,

we also offer an english speaking customer support via phone, you can find it under the address @blablup already provided.

Was your landlord alreadx able to help you with the information we asked for? In case this information can not provided it is possible that the activation may take some more time or may be not possible at all.

Regards,

Lars