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DSL deactivation

  • December 9, 2021
  • 7 Antworten
  • 39 Aufrufe
V
Besucher:in

Hello,

 

I had deactivated my O2 DSL connection before moving out of Germany and had received a letter stating that the connection will get deactivated on 8th December 2021. But When i login on the portal it is still showing my connection is active. Can someone please help me with this. I have already moved out of germany hence i cannot reachout to local support. request you to please fix this issue as soon as possible and let me know if anything is needed from my side. 

 

Thank you.

 

Edit by o2_Katja: Moved to our english community

Lösung von o2_Giulia

Hello @ViralGandhi,

welcome to our o2 community :relaxed:

I was happy to have a look at your contract and can reassure you: everything is fine. As confirmed, your contract was canceled on December 8th, 2021. Since the line is always disconnected a little later, the contract will be displayed online for a few more days. But nothing is charged anymore. On your final invoice you will see that it was calculated exactly until December 8th, 2021.

Please let us know if you have any further questions.

Best regards

Giulia

7 Antworten

o2_Giulia
  • o2_GiuliaModeratorin
  • Moderatorin
  • Lösung
  • December 10, 2021

Hello @ViralGandhi,

welcome to our o2 community :relaxed:

I was happy to have a look at your contract and can reassure you: everything is fine. As confirmed, your contract was canceled on December 8th, 2021. Since the line is always disconnected a little later, the contract will be displayed online for a few more days. But nothing is charged anymore. On your final invoice you will see that it was calculated exactly until December 8th, 2021.

Please let us know if you have any further questions.

Best regards

Giulia

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V
Besucher:in
  • ViralGandhi
  • Autor
  • Besucher:in
  • December 11, 2021

Hello Giulia, Thank you for quick response. When can I expect the final bill settlement to happen? 

Joe Doe
Legende
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  • Joe DoeLegende
  • Legende
  • December 11, 2021

@ViralGandhi Have you used your own VDSL router or rented one from o2? If rented , don’t forget to send it back. If not, you will been billed for the router. Use the o2 return portal for send back an o2 rented router.

https://router-retoure.o2online.de/start/Dashboard/Index

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
V
Besucher:in
  • ViralGandhi
  • Autor
  • Besucher:in
  • December 11, 2021

Hello @Joe Doe , I was using O2 rented router which I had returned in November itself. Can’t you see this in your system? Please confirm. Thank you

Joe Doe
Legende
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  • Joe DoeLegende
  • Legende
  • December 11, 2021

@ViralGandhi I am only customer like you. :wink:
The return of router can @o2_Giulia confirm the next days. Only user with @o2_ in there nicknames are o2 employees with full access to customer data.

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
V
Besucher:in
  • ViralGandhi
  • Autor
  • Besucher:in
  • December 11, 2021

@Joe Doe , sorry for confusion and thank you for sharing your views. I will wait for response from O2 representative.

    o2_Giulia
    • o2_GiuliaModeratorin
    • Moderatorin
    • December 11, 2021

    Hello @ViralGandhi,

    your last invoice will be issued around January 1st, 2022. Your router was received back on November 13th, everything is okay :relaxed:

    Best regards

    Giulia

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