DSL Contract cancellation after leaving Germany

vor 5 Jahren
Feb. 6, 2021 11:46 AM UTC
28 Antworten
389 Aufrufe

TPORPACZY
Besucher:in

HI!

I have left Germany half year ago.I hade a home M internet.I have deleted by letter and sent back the router.about that I have got a conformation.Half year passed,I am still charged with the bill even If i have sent that letter,that I have left the apartment and there is anoter person living there since there with a completely different internet.I am hopeless.I can not reach anybody.Nobody had answered my letters.I did not leave,because I wanted to,but to study in aschool in a different country.What to do?Please SOS help me.Thank You

Edit o2_Matze Thread moved to English Broadband

Lösung von o2_Giulia

Hello @TPORPACZY,

wellcome to our o2 Community!

We have summarized all information on moving abroad in our FAQ section. For a cancellation of your DSL contract it is neccessary to send in some documents for proof, i.e. a copy of your deregistration from the Einwohnermeldeamt here in Germany. If this is missing, the contract is cancelled only by the end of the contract duration which is normally two years.

Have you sent in all the neccessary documents? Then your contract will be cancelled by the next possible date. If you have any further questions please let us know.

Kind regards,

Giulia

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