Hello O2,
Summary: My new DSL connection is still not working even though activation was on 18.11.2022. I can connect my smartphone to the router via WLAN, but there is no internet. And with Festnetz telephone calls the analog phone dials the number but always results in an engaged tone.
My DSL Connection for my home was activated on 18.11.2022 (technician visited my home, did some work, and then said that all is set up before leaving). Then a few hours later I got an email from O2 saying that "Ihr Internet- und Festnetzanschluss ist jetzt aktiv". This is a new DSL contract (I did not move it from another address)
But there is/has been no internet. The rented O2 homebox 3 has a solid blue WLAN light, a blue flashing DSL light (sometimes fast, sometimes slow), and the internet light is always flashing blue and red. When I go to 192.168.1.1 the Einrichtungsassistent says "DSL Kabel wurde korrekt angeschlossen" und below "Status der DSL Verbindung - Hinweis: nicht verbunden". There is no more Status information below that.
Things that I have tried several times without success:
hold down reset button for few minutes
turn off router and unplug for ten minutes
EN support redirected me to DE tech support (My German is ok but not great) who told me to hold, then as it got closer to closing time (20:00) I got cut off - I heard someone just putting the phone down without saying anything.
I tried the DSL app ("O2 my service") which could not help much because the router has no internet. But I got as far as I could and it gave me a reference number "955 331".
The O2 homebox 3 has not yet allowed me to enter any pin or password or username.
Any ideas? I would appreciate if you could at least create a ticket. Thanks in advance.
