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DSL connection/English customer service

  • September 12, 2019
  • 30 Antworten
  • 722 Aufrufe
B
Besucher:in
O2 lied me about instalation date of DSL connection (technician simply did not show up) and now they need to call them and set new appointment. Is there any English customers service there? Or is it possible to arrange such appointment by e-mail?

Lösung von o2_Manga

Hello @BartlomiejP,

I checked the matter for you. The technician showed up but not in your appartment. He found a default cable in the main distribution box so there was no need to enter your flat in vain. As far as I can see is you got a new appointment on September 24th 8-12 h. Hopefully it will work after the repair. Sorry for the inconveniences. By the way: English customer support is available Mon-Fri 11 am to 3 pm.
Just ask for it.

Greetings

    30 Antworten

    Joe Doe
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    • Joe DoeLegende
    • Legende
    • September 12, 2019
    @BartlomiejP sorry you can made only a new appointment over phone. Hope you get a operator, who will speak English with you. Hope really that O2 will make an English speaking hotline in the future.
    One question from customer to customer. Will you pay extra 2 or 3 Euro each month, if you get a hotline with English support?
    Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
      E
      Besucher:in
      • evelez84
      • Besucher:in
      • September 12, 2019
      I think in 2019, every company should require their employees to speak English as a second language. English is the unofficial world language.
        Joe Doe
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        • Joe DoeLegende
        • Legende
        • September 12, 2019
        Yes you are right. But the business department don’t want to pay the extra cost.
        Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
          B
          Besucher:in
          • BartlomiejP
          • Autor
          • Besucher:in
          • September 13, 2019
          Joe, for me 2-3 euro more for English support would be fine. But I think here even customer service by e-mail or some online form would be enough. First appointment was arranged just by online form, so I don't get why it is impossible second time. And if contact is by e-mail there is some evidence for you that some conversation took place... Which might be useful just in case of some future problems.

          The other problem is that technician simply did not show up. No explanation, no excuse. For me it means second day off and obviously nobody will pay me for that...
          B
          Besucher:in
          • BartlomiejP
          • Autor
          • Besucher:in
          • September 16, 2019
          Update: It seems that even my online O2 account does not work. I'm not able to check my customer number or any data related to my contract. I see all the time some error. Without that number I'm not able to talk with any living person (instead of computer) on phone hotline...
          Joe Doe
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          • Joe DoeLegende
          • Legende
          • September 16, 2019
          @BartlomiejP you don’t get any E-Mail with „Willkommen bei O2“? In the E-Mail Are several attachments. In one are the dsl username/password and your new landline number.
          Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
            B
            Besucher:in
            • BartlomiejP
            • Autor
            • Besucher:in
            • September 16, 2019
            Yes, I have that e-mail and there is landline number and password for DSL. There is not Kundennummer, I googled it and it seems it could be checked only by online O2 account. Im my case it doesn't work, I see some error all the time: "Aufgrund technischer Probleme können Ihre Daten derzeit leider nicht geladen werden. Bitte versuchen Sie es zu einem späteren Zeitpunkt erneut"
            Joe Doe
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            • Joe DoeLegende
            • Legende
            • September 16, 2019
            If you have your landline number and your personsal 4 digit number (PKK Persönliche Kundenkennzahl) than you have enought and you don´t need more.

            Please call 0800 52 51 37 8

            Hope you get an English speaken operator. If you don´t have your PKK, call the hotline and say 5 or 6 time "i don know". You get an opeartor too.
            Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
              B
              Besucher:in
              • BartlomiejP
              • Autor
              • Besucher:in
              • September 16, 2019
              That PKK is something new for me, I don's see it in my documents. For now I called 08001237755 and 089787979400 and it did not work.
              Joe Doe
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              • Joe DoeLegende
              • Legende
              • September 16, 2019
              How did you made your contract? Shop or Portal (Check....) ? Have you try your year of birth for the PKK. And again.
              Call my number above for the technical hotline and say every time, if why ask over the voice computer for your landline number „I don’t know“
              Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
                B
                Besucher:in
                • BartlomiejP
                • Autor
                • Besucher:in
                • September 16, 2019
                I used Portal. I've just checked all e-mails and there is nothing even similar to that PKK.

                Ok, I'll try that phone number.
                o2_Manga
                • o2_MangaModeratorin
                • Lösung
                • September 19, 2019
                Hello @BartlomiejP,

                I checked the matter for you. The technician showed up but not in your appartment. He found a default cable in the main distribution box so there was no need to enter your flat in vain. As far as I can see is you got a new appointment on September 24th 8-12 h. Hopefully it will work after the repair. Sorry for the inconveniences. By the way: English customer support is available Mon-Fri 11 am to 3 pm.
                Just ask for it.

                Greetings
                Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
                B
                Besucher:in
                • BartlomiejP
                • Autor
                • Besucher:in
                • September 20, 2019
                Ok, it explains everything. I just didn't know that technician might show up and not enter my flat at all.
                Yes, I arranged new appointment and hopefully everything will be fine. Thanks!
                N
                Stammgast
                • nakhtar
                • July 13, 2021

                Dear Concern, Today technician visited and checked line connection and tagged the box.

                But he did not bring any router and its been one month I am still waiting for router. Anyone has idea please help. Thanks in advance.

                 

                Joe Doe
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                • Joe DoeLegende
                • Legende
                • July 13, 2021

                @nakhtar Habe you really order the dsl contract with a router? Was the Router mentioned in the order confirmation?

                Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
                  N
                  Stammgast
                  • nakhtar
                  • July 13, 2021

                  @Joe Doe Ich weiß nicht, aber ich brauche Router und sagen Sie mir, wie kann ich den Router von o2 bekommen

                  Joe Doe
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                  • Joe DoeLegende
                  • Legende
                  • July 13, 2021

                  @nakhtar Did you have your dsl username and password? Have send to you by email or letter post.

                  Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
                    N
                    Stammgast
                    • nakhtar
                    • July 13, 2021

                    Yes, I have dsl username and password. Received by email.

                    Joe Doe
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                    • Joe DoeLegende
                    • Legende
                    • July 13, 2021

                    @nakhtar Did you find a used Fritzbox 7430, 7490, 7520, 7530 or 7590 for a good price at Ebay Kleinanzeigen?

                    If you now order a rent router at o2 you must pay 49,99 Euro handling fee. And an o2 Homebox have no english user menu. An actual Fritzbox have this.

                    Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
                      N
                      Stammgast
                      • nakhtar
                      • July 13, 2021

                      Okay, I just found some and sent them message. Lets see… thanks @Joe Doe 

                      Joe Doe
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                      • Joe DoeLegende
                      • Legende
                      • July 13, 2021

                      @nakhtar Look my tutorial for the Fritzbox please. If you have any questions, ask here please. Thanks.

                       

                      Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
                        N
                        Stammgast
                        • nakhtar
                        • July 13, 2021

                        Hi @Joe Doe I have arranged 7320 FritzBox router and it is connected with DSL port but it shows unable to detect dsl please check snapshot, please help if anyone did configure this model. Thanks in advance 

                         

                        Joe Doe
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                        • Joe DoeLegende
                        • Legende
                        • July 14, 2021

                        @nakhtar a 7320 Fritzbox nowadays complete trash because it has only a ADSL modem and no VDSL modem what you need. You can't use the 7320. Only buy the Fritzboxes what I have mentioned. And no used  Homebox. This will not run on your line. Homebox is bundled with the line used before.

                        Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
                          N
                          Stammgast
                          • nakhtar
                          • July 14, 2021

                          Okay. I am going to buy 7430 model.

                            Joe Doe
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                            • Joe DoeLegende
                            • Legende
                            • July 14, 2021

                            @nakhtar Only for remember. 7430 works only up to 100 Mbit VDSL. For 250 Mbit (my Home XL) you need a 7530 or 7590 Fritzbox.

                            Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
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