@Username1234 

it means that there is currently no activation date. This will be communicated to you by email in the next few days.

Hello @Username1234,

welcome to our community. 

I have moved your thread to our english community for landline contracts. Sorry for the delay.  Like Bumer wrote will the new activation date be communicated.

Best regards,

Michi

Thank you for the answers.

It’s already been 8 days since that e-mail, so I was really hoping that the follow-up would already have come.
 

Maybe it also overlapped with your current activation date?

Hello @Username1234,

such a delay message does not necessarily mean that the connection will not be activated on the originally planned date. Have you been given an expected date and if so, when should it be?

Normally, your old Internet provider will continue to supply you until the new connection is activated. In any case, I hope that you will receive new information soon and that your new o2 landline connection will then be made available quickly.

Please let us know if you have any further questions.

Best regards

Giulia

Hello @Username1234,

even if you haven't replied so far, I wanted to ask you about the current status!
If we can still support you or if questions arise - please contact us again here

Best regards
Daniela

Hello Daniela,

Well.. The current status is that we still have no functioning internet. Nobody can tell me why.

My original question/concern was that the internet would not be switched on. But I am told that it is switched on.

Whenever I call the hotline, they tell me that they have done something and that I now have to wait 48 hours to see if it will work. When we have waited 48 hours I call again and they’ll create a ticket, then after some days, I’ll be told to call 0800/525178. They will either just bounce me back to the english speaking hotline (who will enter some data again and tell me to wait), or tell me that now they have turned something on/added something/whatever, and now it will work! Needless to say, it never works.

We have now changed the router to a fritzbox from O2, just to be 100% certain that the problem isn’t the router, and for setting it up I needed to call your hotline yesterday so they could manually enter the modem ID. This was done yesterday, and the guy told me that now I have to wait 48 hours again to see if it will work.

I am fairly certain it won’t work.

I don’t know how many times we have called, or how many people we have talked to. I don’t know what to do, or who to go to anymore. I am more than ready to ask for this contract to to terminated, because it simply cannot be true that I have to pay for a product that I don’t receive.

To be fair. Every customer service representative that I have spoken to has been very nice and very understanding. I have also received a sort of compensation in the form of a sim card that I can use as a hotspot. But it isn’t good lasting solution, and it certainly isn’t what I signed up for. 

Hello @Username1234,

I can understand your frustrationt hat sounds exhausting. Anyway, I am glad that you were in contact with nice colleagues. Now that three days have passed, I would like to know the current status, as you have been told to wait a few days again. 

Kind regards, Lea

Hello o2_Lea ,

the current status is, as feared, that nothing has changed. We still have no internet.

Hello @Username1234,

I could take a look right now if there are recent develpoments.

Have you already received your access data which has been added since last Monday according to the colleagues from our special department?

Best Regards,

Gerrit

Hi o2_Gerrit,

Thank you. Yes, I have received the the username and password (if that’s what you mean by access data)

Hi o2,

Did you actually look into this?

Hello @Username1234,

the colleagues from our activation team checked whether a connection to your ONT modem is possible, but they could not connect with the 12-digit modem-ID given. 

After this result, which unfortunately did not result in a solution yet, I advise you to connect with the colleagues from our technical department again in order for them to try ohter ways for a solution.

Best Regards,

Gerrit