Warum O2
Warenkorb
 Service
Frage

Contract reactivation

N
Rang

Hello,

I was abroad since December. My bills for my mobile tariff and dsl were on automatic payment through my debit card. Since the amount of my bills have been increased in January, the last 3 months of payments were not approved by my bank and I did not notice that. When I noticed my mobile tariff and dsl contract were suspended due to outstanding payments, I have paid all the balance on April 19th via bank transfer by highlighting my account number in the transfer note.

Could you please help me to reactivate my mobile tariff and dsl? I urgently need both of them to reactivated. Please let me know if any more action required from my side to conduct reactivation.

Thank you

 

Edit by o2_Katja: Moved to our english community

5 Antworten

Bollermann
Rang
Benutzerebene 7
Abzeichen +7

Hello @NS-Marli 

 

It's an automatically process and takes 3-5 (monday till friday) days. 

Ich bin selbst nur Kundin und keine Mitarbeiterin von/bei o2! Wenig bis gar keine Infos regen lediglich zu Spekulationen statt zur Hilfestellung an ??‍♀️
N
Rang

Hello Bollermann,

Is there anything for me to accelerate the process? 

I also see the attached message in my O2 app, could you please help me to interpret this? Is it something related to this issue or something different? 

Thanks

Bollermann
Rang
Benutzerebene 7
Abzeichen +7

Did you cancel your contracts? 

Ich bin selbst nur Kundin und keine Mitarbeiterin von/bei o2! Wenig bis gar keine Infos regen lediglich zu Spekulationen statt zur Hilfestellung an ??‍♀️
N
Rang

nope,I didnt cancel anything, just paid the outstanding late payments :(

o2_Kurt

Hi @NS-Marli ,

 

please contact our billing department directly in order to clarify the status of your contracts. Our specialized department will discuss all further steps with you.

Kontakt aufnehmen und Hilfe finden | o2 (o2online.de) The englisch hotline is not available at this moment. If possible, please try calling our german hotline. If doesn’t work out, please try the chat.

Sorry, that we can’t provide you with details here! 

Best regards,
Kurt

Signatur :)

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica